When my girlfriend called me and woke me up saying how much I would hate the new guide I was immediately intrigued. After 2 minutes with the guide I agreed. It was ugly, there was less information immediately available, my eyes had to adjust every time I paged down, I was not happy.
I was ready to call in and complain immediately but decided to fully educate myself on the update before doing so. After 30 minutes with the system I've come to the conclusion that there is good and bad with this update.
But I do have some feedback that I hope is taken seriously:
Unfortunately that's about it for the good, now for the
Companies spend hundreds of thousands of dollars optimizing the way things look to allow their end users the least frustration and confusion, I don't feel your designers got it right. In the IT industry a big thing these days is to track what a user hovers over with their mouse in effort to track the path they took to where they actually wanted to go and then optimize the website in order to reduce the amount of time it takes to go one click. The features you provide us should focus more on productivity not on them being "shiney". I sincerely hope that the user interface gets another upgrade to improve the look and feel, while making the process as simple as possible.
Please feel free to /sign this thread if you agree with my points.
Apparently you need the latest verizon hardware to fix some of the display issues related to font and maybe colors, but I don't think anything is going to change the awful interface & layout ratios that were chosen for this update.
Overall, i'd have to agree with your opinions after playing around with the new interface for 15 minutes this morning before work. I'm hoping they can either roll the patch back for everyone who doesn't have the new hardware or at least offer to replace the equipment that originally came with the installation with the latest hardware.
i agree the new guide is bad. it takes up half the screen with unneeded information. my dvr crashed trying to upgrade. i lost every movie and series i has recoreded and was told nothing could be done. they are replacing the drv but that doesnt help restore my lost video. why did they do this upgrade without more testing?
As a graphic designer and user interface designer, I'm appalled by the "new" interface.
There are some aspects to it that are positive but the overall layout, colors, space usage and design make it feel like a step backwards in time, or two steps backward!
The darker interface was much better. It showed more information when you were trying to view what's on your channels. I only spent around 15 minutes with it but I couldn't believe what I was seeing. I actaully tried to find a way to go back to the previous version but was unsuccessful.
After I've used it a bit more and have some more time, I'll post my list of plus's and minus's.
This guide is the worst thing I have ever seen. Please give us the option to go back. Another huge problem is when you get to the end the guide stops. if you get to 999 it will not roll over to 2 I will be going back to direct tv if this is not fixed.
This feedback provided by contributor 'BoostHungry' on the Upgrade 1.9 of Verizon's HD DVR set top box has hit most of the points that I also immediately noted after receiving the so-called Upgrade. I agree with all the comments that were captured here. Thank you for them all. It seems like the Upgrade contains too much 'change for change sake'.
My chief critiques of the Upgrade are with the layout, the wasteful use of space, the poor contrast, and the information bar taking up so much of the screen space. But the light blue dominant color of the displays is the first thing I would change, if I could.
We turn on the TV in order to watch a TV program, not to watch the large interfering status displays from Verizon Fios... When I use the DVR's rewind and replay features, I am constantly using the 'clear' button to force the on-screen displays to go away - they are so annoying. This was an issue for me with the previous version of user interface, but they have made it worse, not better. The large display that covers so much of the screen during rewind/fast fwd/play is as bad as if someone walked in front of the screen during an important viewing moment. I would suggest that Verizon should offer an option that suppresses the large interfering on-screen displays, so that the information that they show (such as the position timer index bar) could be accessed if desired, but only if desired. Otherwise, the standard on-screen display should be minimally intrusive - remembering the reason why the TV set is on - to watch the TV program... Another alternative would be to make the display more or less transparent, so as to not obscure the TV image.
Wow I have the same problem everything on my DVR was wiped clean but I was told it would come back???? But after two days nothing! I guess waiting on hold for a half an hour to speak to a live person who told me they have no idea when the service would be restored was lying I had a lot of programs on my dvr and I'm not to happy about this!!!!!
WOW! A FIOS phone rep lied to you and told you the easiest thing to get you off the phone? That would be like everytime (10+) I ever tried to call them! Use email when contacting FIOS, because then at least you have a written record of what was promised. The phone reps don't know, don't care, and you cannot hold them accountable for anything they say.
All I can say, is listen to your customers here, not some internal marketting people who thought new was better.
PLEASE allow us to revert to the old guide style.
My brother is VISUALLY CHALLENGED and this change has made it EXTREMELY DIFFICULT for hime to deal with FIOS.
The contrast is bad, the screen fonts are bad. I came home to find him sitting two feet away from a 40" TV trying to read stuff, and figure out the new menu.
I like FIOS, but with people making bad decisions to roll out a guide like this, I will have to start looking at other services.