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No channels received with DCT700

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BobandJane
Contributor
Contributor
Posts: 2
Registered: ‎04-14-2016

No channels received with DCT700

Message 1 of 5
(1,357 Views)

I have two DCT700 set top boxes connected to standard TVs. I also have one HDTV with the appropriate set top box. I am getting no audio or video on any channels with the two DCT700's, but the HDTV works fine on all channels. I've unplugged the power cords of the DCT700's and replugged them after 10-15 seconds. No change. Any suggestions on what's wrong?

4 REPLIES 4
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: No channels received with DCT700

Message 2 of 5
(1,340 Views)

Check your account online to verufy that it shows you have 2 DCTs.

They have to be authorized on your account before they work.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
BobandJane
Contributor
Contributor
Posts: 2
Registered: ‎04-14-2016

Re: No channels received with DCT700

Message 3 of 5
(1,301 Views)

I checked and both DCT700's are listed in my account. I should add that I've been using these DCTs and the HDTV set top box for several years with no issues. This problem started when I returned from a 3-month vacation during which time I had my Verizon FIOS (TV, voice and internet) on a temporary suspension. 

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: No channels received with DCT700

Message 4 of 5
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Probably best to contact support to make sure things were turned on properly.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
BobinHingham
Contributor
Contributor
Posts: 1
Registered: ‎04-20-2016

Re: No channels received with DCT700

Message 5 of 5
(1,216 Views)

Thanks CRobGauth. 15 minutes o on-line chat with tech support and he/she successfully reconfigured both DCT700's. Apparently they were overlooked when my service was re-activated.

 

Appreciate your help.

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