Well, first of all, where did you get the idea you could not call Tech Support on Friday night? Or for that matter, at any time? The FSC is open for technical support 24 hours per day, 7 days a week. Now, billing is another issue, they are not open those hours, although I think they should be.
Second, before calling again, try turning the box off, unplugging the electrical power, waiting 15-20 seconds, and plugging it back in. Then wait for it to start up, and turn it on, I bet the problem will be gone (no guarantee, just a meaningless bet...).
And finally, no, you should not have to do it every day, but sometimes things just get screwed up enough that more than a power off/on is needed. Several years ago my DVR recorded a couple of programs that, every time I tried to play them, the DVR hung up, would not even power off, had to pull the plug each time. Eventually I smartened up a little, gave up trying to play them and deleted them, have never had any problem even remotely like that since.
__________________________________
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.0, Build 06.89
Keller, TX
