No picture on TV and no clock on STB, but signal is working?

[#1]

I'm hoping someone can help me.  I just got FiOs recently, and my roommate and I have two TVs set up.  One TV is functioning fine with great service.  The other one, I have tried to set up and Verizon tech support tells me that the box's signal is working, but the TV screen is completely black and I can't get the time to load on the set top box (QIP2500-3).  All of the cables appear to be plugged in, screwed in, and tightened.  Would there be any benefit to my switching the coax cable to a red/white/yellow cable input set, or is there another solution I'm not even thinking of?

Hoping someone can help!

[#2]

If your STB is conencted to the TV via a Coax Cable then the TV will need to be tunned to channel 3 or 4.

If your TV has Composite Inputs (Red/White/Yellow) then you can also use them and switch the inputs on the TV.

Once you get the TV setup properly there is a setting in the STB Menus that will allow you to adjust what dispalys on the front of the STB.

Message Edited by BrianMcD on 08-20-2009 11:14 PM

[#3]

I have it connected with a coax cable, and the TV is tuned to channel 3, with no success thus far.  There are also composite inputs on the tv, so I might try doing that tomorrow.

[#4]

You should also try Channel 4.

[#5]

Why not just switch the STBs between the TVs and see if the problem stays in the same place or moves?

1) Stays in the same place: either the TV is bad, or the cabling to the STB or from the STB to the TV is bad. Try another TV, check cables again, replace cables (or try a substitute, temporary cable first).

2) Moves: STB is bad (or maybe not activated?). Call Verizon.

3) Both work. Just leave everything alone, don't touch a thing 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.6.2, Build 08.58
Keller, TX 76248