08-20-2009 07:00 PM
I'm hoping someone can help me. I just got FiOs recently, and my roommate and I have two TVs set up. One TV is functioning fine with great service. The other one, I have tried to set up and Verizon tech support tells me that the box's signal is working, but the TV screen is completely black and I can't get the time to load on the set top box (QIP2500-3). All of the cables appear to be plugged in, screwed in, and tightened. Would there be any benefit to my switching the coax cable to a red/white/yellow cable input set, or is there another solution I'm not even thinking of?
Hoping someone can help!
08-20-2009 08:12 PM - edited 08-20-2009 08:14 PM
If your STB is conencted to the TV via a Coax Cable then the TV will need to be tunned to channel 3 or 4.
If your TV has Composite Inputs (Red/White/Yellow) then you can also use them and switch the inputs on the TV.
Once you get the TV setup properly there is a setting in the STB Menus that will allow you to adjust what dispalys on the front of the STB.
08-20-2009 08:57 PM
08-21-2009 10:23 AM
08-21-2009 10:30 AM
Why not just switch the STBs between the TVs and see if the problem stays in the same place or moves?
1) Stays in the same place: either the TV is bad, or the cabling to the STB or from the STB to the TV is bad. Try another TV, check cables again, replace cables (or try a substitute, temporary cable first).
2) Moves: STB is bad (or maybe not activated?). Call Verizon.
3) Both work. Just leave everything alone, don't touch a thing
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.6.2, Build 08.58
Keller, TX 76248