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No picture or audio with FIOS TV One and Samsung UN65JU6500FXZA

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NetworkGeek
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Contributor
Posts: 1
Registered: ‎04-12-2019

No picture or audio with FIOS TV One and Samsung UN65JU6500FXZA

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I have the new FIOS TV One boxes. They work on all of my TV's except the one I want the most. The CEC function can detect the box and identify it as a VMS4100. But, there is no audio or video. If I unplug the box and plug in my Roku voila a picture apears. I had no issue with the older quantumn gateway box. A Verizon tech is supposed to come out Monday to look into it. I am hoping to find a resolution before that. Any ideas?

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CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: No picture or audio with FIOS TV One and Samsung UN65JU6500FXZA

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Have you tried turning off cec?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
clem53
Platinum Contributor I Platinum Contributor I
Platinum Contributor I
Posts: 1,987
Registered: ‎12-06-2010

Re: No picture or audio with FIOS TV One and Samsung UN65JU6500FXZA

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(950 Views)

Try setting the box to output 1080i for video output. Then go from there.

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