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On Tuesday I took advantage of the Movie-HBO Package to save $3.00 a month.
I had both separately before that.
Well couldn't get HBO VOD today. After 3 hrs and 3 calls now I have no Premium VOD.
They rebooted my STB's and Router several times. Reset the Router. Powered off and disconnected cables to the STB's.
Well maybe all we have to do is reconfigure your account? Now reconfigured twice.
The result NO PREMIUM VODs.
I am writing this while on hold for nearly an hour.
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do you have the VOD yet? I'm going to check here in a few moments just in case
I checked and you should have the VOD's now
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I am also having this problem. no VOD for HBO/Cinemax although I do have the regular channels.
Been on the phone for over an hour, being shuffles from Tech support to the order dept, back to tech support.
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It was fixed sort of earlier today. I say sort of because Cinemax and Cinemax VOD, which I didn't order was also added.
I went online and cancelled Cinemax. What took 3 hours on the phone and 12 hours to fix, took only 15 minutes to delete.
There has got to be a better way!
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