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No VOD shows error message

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izub
Nickel Contributor
Nickel Contributor
Posts: 37
Registered: ‎12-05-2008

No VOD shows error message

Message 1 of 4
(8,473 Views)
Message VOD 11.. X06 or something to that effect, I can't remember...it also says try again later This happened at 12:30pm...An ideas why it won't work?
3 REPLIES 3
z3n
Contributor
Contributor
Posts: 1
Registered: ‎03-16-2009

"...Please try again later. [ VOD_11 : 0X6 ]"

Message 2 of 4
(8,460 Views)

I've been getting this on all of my STB's (including the HD Media Box)...over the last several days.... it's extremely frustrating for my family...

 

Tried rebooting the box and verified same error from other boxes... oddly enough, this was right after watching Hot Rod on VOD... within 10 mins, received this error on 3 of the STBs:

 

"We are temporarily unable to process your request. Please try again later. [ VOD_11 : 0X6 ]" 

 

Need a response/solution.

 

-z

izub
Nickel Contributor
Nickel Contributor
Posts: 37
Registered: ‎12-05-2008

Re: "...Please try again later. [ VOD_11 : 0X6 ]"

Message 3 of 4
(8,393 Views)
Seems it's a maintenance issue that happens typically between midnight and 6 am...My VOD started working the next morning...Not sure how often "routine maintenance" is but it's the first time since i got service early November, so I can live with that...Did your problem occur within those hours, and is it still going on regularly?
DzWR
Bronze Contributor II
Bronze Contributor II
Posts: 159
Registered: ‎03-13-2009

Re: "...Please try again later. [ VOD_11 : 0X6 ]"

Message 4 of 4
(8,355 Views)

I'd honestly try to power cycle my router, give it a few minutes then double check that the stb is online by going into its menu, settings, then look at system information.  Look for the network status and ip address.  Status should say online and the ip address should be 192.168.1.xxx

 

x's of course being numbers

 

If you said it was irritating your family I am thinking that this wasn't during a maintenance timeframe so I would try the above and check vod again.

.,.
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