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Not getting some channels

Copper Contributor
Copper Contributor
Posts: 20
Registered: ‎11-11-2009

Not getting some channels

Message 1 of 2

Suddenly this PM my FIOS Boxes started dropping channels.  It started with 575 and 576, but they came back and more started dropping.  Right now 12 AM 11/30/11 the following are out on all the TV's in the house.

87 - NHL (SD)

587 - NHL HD

588  - NFLHD (this is new - just happened)

589 - NBATV (new)

590 - VS (new)

594 - Golf

598 - MAV

603 - MSNBC

619 - TWC



I have Extreme HD, Ultimate HD + Cine & HBO


I called customer service and after running the Self Diagnostics my S/N ratio is 23db.  They told me to "reset" my splitters.  The TVs are run off two splitters, so I don't think both failed at the same time.  There is a main splitter outside that runs the signals to the two splitters, so I went outside and disconnected the "In" cable for 15 seconds and reconnected it.  I also made sure all the other connections were tight.


Still no joy in the house.  What now?

Copper Contributor
Copper Contributor
Posts: 20
Registered: ‎11-11-2009

Re: Not getting some channels

Message 2 of 2



Channels were working fine, then at 12:45 PM ET, the channels went haywire again!


In the words of Seinfeld, "What's going on?"

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