Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Older Series in DVR Manager

Reply
iluvink
Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎10-27-2010

Older Series in DVR Manager

Message 1 of 11
(3,636 Views)

Since the last update to my DVR, several older series in the 'Manage Series Recordings', are showing as 'Manual Series', rather than the title of the program.  Has anyone else seen this, and/or have a solution?

10 REPLIES 10
BAnslow
Copper Contributor
Copper Contributor
Posts: 21
Registered: ‎11-24-2013

Re: Older Series in DVR Manager

Message 2 of 11
(3,623 Views)

Hmmm, yes, I thought they were some that I had added in error - so I deleted them.

 

Bryan.

BAnslow
Copper Contributor
Copper Contributor
Posts: 21
Registered: ‎11-24-2013

Re: Older Series in DVR Manager

Message 3 of 11
(3,618 Views)

...actually, now I come to look at it properly, I have a lot of "Manual Series", but it seems to be offset to the right, as though it has a space as the first character.

 

Bryan.

 

BAnslow
Copper Contributor
Copper Contributor
Posts: 21
Registered: ‎11-24-2013

Re: Older Series in DVR Manager

Message 4 of 11
(3,593 Views)

I called Verizon tech support this morning about this one.

 

They tell me that there is nothing they can do about it.

 

Smiley Frustrated

 

Bryan.

 

 

iluvink
Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎10-27-2010

Re: Older Series in DVR Manager

Message 5 of 11
(3,507 Views)

Thanks Brian.  As long as I don't miss a recording, I guess it doesn't matter. It is strange that only the main DVR has this.

Corvid
Contributor
Contributor
Posts: 7
Registered: ‎08-27-2010

Re: Older Series in DVR Manager

Message 6 of 11
(3,409 Views)

I have an identical problem which appears to have resulted from the recent software upgrade which VERIZON did to my DVR. I too have "Manual Series" listed under the "Manage Series Recordings" section of my DVR for about 10 of the tv shows that I have tagged to be recorded weekly. In addition, I have lost the ability to actually manage these series in that I cannot change the priority order of their recording preference.

 

I've tried twice to report this problem to VERIZON's technical support staff, but met with indifference in the first attempt (a guy recommended that I replace my DVR with a new one - an utterly ridiculous suggestion), and in my second attempt I got a somewhat helpful lady who couldn't correct this glitch and was unaware of others having same problem but promised to send it up the flagpole to higher level tech folks (best action that I realistically could get).

 

As I told VERIZON's techies, I likely was not the only customer experiencing this same problem - and your posting confirmed my hunch.  VERIZON leaves a lot to be desired in the testing of their software "upgrades", and it appears they have poor training standards for their technical assistance personnel in that they are not required to read their own tech forums to see what problems are occurring.

RHowe
Contributor
Contributor
Posts: 1
Registered: ‎01-23-2014

Re: Older Series in DVR Manager

Message 7 of 11
(3,196 Views)
Did anyone ever get an answer for this?
cap10john
Contributor
Contributor
Posts: 3
Registered: ‎06-24-2012

Re: Older Series in DVR Manager

Message 8 of 11
(3,093 Views)

No solution as of 14:50 5 Feb.  The "Network people" are working on a remote solution.  Of course these are the same {please keep your posts courteous} that didn't test the upgrade properly before the pushed it.  The tech support guy told me that I could reprogram all of these shows while trying to maintain my current priorities but I told him "No thanks."

 

I'm waiting a week for a fix.  If I don't get it, I'm changing back to straight cable.  I don't like the XFINITY people either but at least I'll be paying rent on up-to-date boxes rather than the old ones I have now.  I figure I've paid for the DVR about three times over!

 

Its a total mystery to me why NONE of the providers can provide decent and consistent service.

dnickell
Contributor
Contributor
Posts: 1
Registered: ‎02-25-2014

Re: Older Series in DVR Manager

Message 9 of 11
(2,958 Views)
Since this a monitored blog, I'm surprised and dismayed that Verizon has not yet elected to step in and explain what's going on and why.
LKJ
Contributor
Contributor
Posts: 3
Registered: ‎11-12-2012

Re: Older Series in DVR Manager

Message 10 of 11
(2,914 Views)

I have the same problem - here in NJ.  This is frustrating!

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title