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I recently upgraded my box from an HD box to the Home Media DVR. I also have a subspcription to some premium channels (HBO & Cinemax).
I am able to access HBO/Cinemax on the regular channels, but when attempting to order a movie via VOD, I get an error message stating that I am not currently subscribed. Prior to my box upgrade, I was able to access the HBO/Cinemax VOD content.
I called VZ last night, and they were working on it, but only told me that the box I have has not been activated. I found this puzzling since I am able to watch regluar shows on it.
Anyone else have a similar experience?
If I wasn't getting the premium subscription free for 3 months (expires in January), I would lodge a formal complaint. But this is rather disappointing to see such inconsistencies with their equipment.
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update to this:
I finally got this resolved after a few calls to tech support. They realized that they did not disable the box I turned in, thus they could not fully enable my new box.
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I had this problem about a year ago. Seems that when they added HBO to the mix, they forgot to click the "hbo on demand" option. So I got the channel but not the on demand. It took them about 2 days to fix it. The guy I spoke to said they had to do an "internal order" to add the on demand package to my acct and that got it working. Wasn't too much of a hassle just a little inconvenient.
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@spacedebris wrote:I had this problem about a year ago. Seems that when they added HBO to the mix, they forgot to click the "hbo on demand" option. So I got the channel but not the on demand. It took them about 2 days to fix it. The guy I spoke to said they had to do an "internal order" to add the on demand package to my acct and that got it working. Wasn't too much of a hassle just a little inconvenient.
I had a similar problem. I went online via the chat in My Verizon and they fixed it immediately. It was a provisioning error.
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Under a year ago I signed up for the Verizon bundle pack phone/TV/FIOS. I have had nothing but trouble with on-demand service. What is really annoying is that I can buy a movie shortly afterwards the movie freezes. In 98% of the cases I cannot regain access and I am billed $4.99. Each time I contact tech service the stock answer is to reset the router and set top box. If I had a dime for each time I did this I could retire. Anyone else have this issue?
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update to this:
I finally got this resolved after a few calls to tech support. They realized that they did not disable the box I turned in, thus they could not fully enable my new box.