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One Channel Freezing Up

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Nilsa_VZ
Administrator Administrator
Administrator
Posts: 1,459
Registered: ‎12-09-2014

Re: One Channel Freezing Up

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Hello @gba2013

 

Please let me know if you are still experiencing the issue. 

 

Thanks and stay safe. 

 

 

 

 



Nilsa
Community Manager

gba2013
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎12-22-2013

Re: One Channel Freezing Up

Message 92 of 108
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I did get a software push late in the day on May 1st.  So far, so good.  Hopefully this very annoying issue is behind us.  

Scooter3
Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎04-26-2020

Re: One Channel Freezing Up

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504 now experiences very frequent drop outs.  Seems fix is resetting signal which is better than freezing.

Nilsa_VZ
Administrator Administrator
Administrator
Posts: 1,459
Registered: ‎12-09-2014

Re: One Channel Freezing Up

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@Scooter3 wrote:

504 now experiences very frequent drop outs.  Seems fix is resetting signal which is better than freezing.


Hello @Scooter3,

Thank you for letting us know. I will bring this to the attention of our development team immediately. 

Thank you! 

Nilsa



Nilsa
Community Manager

NeedHelp7
Contributor
Contributor
Posts: 3
Registered: ‎04-29-2020

Re: One Channel Freezing Up

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Yes, still a major problem. It appears that many users were OK after the May 1 update, but I’ve been having the same problems since then. I called tech-support again about a week ago and they said it would be updated within 48 hours.

From my sys info screen:

Release Apr 6-9

Build 26.60

is this the latest version?

if it makes a difference, I am in Medway MA. 

Nilsa_VZ
Administrator Administrator
Administrator
Posts: 1,459
Registered: ‎12-09-2014

Re: One Channel Freezing Up

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@NeedHelp7 wrote:

Yes, still a major problem. It appears that many users were OK after the May 1 update, but I’ve been having the same problems since then. I called tech-support again about a week ago and they said it would be updated within 48 hours.

From my sys info screen:

Release Apr 6-9

Build 26.60

is this the latest version?

if it makes a difference, I am in Medway MA. 


Hello @NeedHelp7,

 

The latest version is 26.61. The push has been sent again. Please let me know if that fixes the issue. 

We apologize for this inconvenience.

Thank you and stay safe.

 

Nilsa



Nilsa
Community Manager

Cloudyplusplus
Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎04-22-2020

Re: One Channel Freezing Up

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@Nilsa_VZ wrote:

@Scooter3 wrote:

504 now experiences very frequent drop outs.  Seems fix is resetting signal which is better than freezing.


Hello @Scooter3,

Thank you for letting us know. I will bring this to the attention of our development team immediately. 

Thank you! 

Nilsa


We've noticed this also. It happens fairly frequently, but as mentioned, it resolves itself in about 5-10 seconds. Thanks for the update.

NeedHelp7
Contributor
Contributor
Posts: 3
Registered: ‎04-29-2020

Re: One Channel Freezing Up

Message 98 of 108
(1,053 Views)

Been a few hours now.... so far so good. 
Thanks!

Michael7851
Contributor
Contributor
Posts: 3
Registered: ‎04-26-2020

Re: One Channel Freezing Up

Message 99 of 108
(990 Views)

Definitely still happening. 504 experiences very frequent drop outs.  The fix is resetting signal but when will this ever end. Verizon please update with an estimated time for the fix.  

HelplessTV
Contributor
Contributor
Posts: 4
Registered: ‎04-27-2020

Re: One Channel Freezing Up

Message 100 of 108
(930 Views)

Nilsa--

HELP again--

504 definitely dropping out for several seconds every few minutes...and also losing sound intermittently...what's happening????? 

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