Re: One Channel Freezing Up
PG171
Enthusiast - Level 2

I’m having the same problem. Channel 504 is dropping quite often tonight, but it’s not freezing like before. Still quite frustrating. 

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Re: One Channel Freezing Up
Michael7851
Enthusiast - Level 1

Watching CBS This Morning and every other word is dropping out. When will Verizon get their act together and fix this problem permanently. It has been going on for months, granted the station 504 is not freezing up but dropping every other word is not acceptable. This is the service that I pay close to $200 a month for. 

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Re: One Channel Freezing Up
Gweagraff
Enthusiast - Level 2

I thought the problem was fixed, but it seems to have returned. I've seen it happen twice yesterday and once today. I really think Fios TV is going downhill.

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Re: One Channel Freezing Up
Scooter31
Enthusiast - Level 2

Yes dropouts have returned yesterday and today. 

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Re: One Channel Freezing Up
clem21
Community Leader
Community Leader

@Scooter3 wrote:

Yes dropouts have returned yesterday and today. 


Ill repost this to support, thanks.

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Re: One Channel Freezing Up
Nilsa_VZ
Community Manager
Community Manager

We apologize for this inconvenience. This was reported to the development team yesterday and they are investigating this. Will post findings once a resolution is available.

Thank you.


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Nilsa
Community Manager

Community Manager
Community Manager II
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Re: One Channel Freezing Up
Scooter31
Enthusiast - Level 2

More issues with 504. Can go back at all. Returns to very beginning. Same issues as previous. Nilsa can’t they finish this project and make it work like the other channels. It’s been so long. 

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Re: One Channel Freezing Up
Scooter31
Enthusiast - Level 2

Can’t rewind at all. 

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