It seems the problem is fixed so far . As of yesterday 4/30 late morning my channel 504 hasn't froze . So far so good this morning , still working ok , fingers crossed.. Could someone tell us where the problem was so that if it happens again we'd be able to tell the tech what had happened and how it got fixed . would really appreciate it , instead of rebooting it several times and have it work for 10 minutes or so.
Happy Friday @lola1,
We apologize for the inconvenience you all have experienced.
Happy to hear the fixed deployed yesterday is working. The development team stated the problem was the interaction between that particular transport stream and the DVR engine on the VMS4100. This required a code change to no longer be susceptible on the set top.
Stay safe and have a great weekend.
The red line you are seeing is a progress indicator also known as a flipper bar, which is the expected behavior. As time passes, that red line will get longer and longer, until the next show starts. When the next show starts, it will reset back to only a gray line, and extend from there. The flipper bar comes up every time you change channels, however, you have the option to immediately remove it by clicking on the Exit button instead of waiting 8 seconds for it to automatically disappear.
It makes me happy to know the fix is working.
Thank you for your patience. Have a great weekend and stay safe.
05-01-2020 05:07 PM - edited 05-01-2020 05:17 PM
I'm still experiencing freeze up on 504. Anyone else still seeing the issue?
Not sure if this is related, but the green light on my box has been blinking for days. Manual says that the light means software download is in progress. I've rebooted several times a day.
Mine seems to be fixed so far - but it’s only been a couple days - I think I need some more time though. It’s sometimes gone weeks with no issues then suddenly I find myself resetting stb like 3x a day. Jury’s our! But so far so good!!!