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Order PPV Box Keeps Popping Up During Purchased PPV

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tjn122
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Contributor
Posts: 2
Registered: ‎10-29-2012

Order PPV Box Keeps Popping Up During Purchased PPV

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The past 3-4 times that I've ordered PPVs, a pop-up window randomly comes up during the event saying that it's already in progress & to press OK to order it. This window takes up the majority of the screen & stays up for about five minutes, blocking the event that I already paid $60+ to watch.

 

I called Fios "Customer Support" about this after a recent event & the Verizon "customer service" employee had zero interest in fixing this problem or even providing suggestions. I was told that he couldn't do anything since I didn't call immediately when it happened and if I wanted a refund I had to call someone else. My thought was that I'm already missing chunks of what I paid for, the last thing I want to do is wait on hold to be told that I should try unplugging my box & plugging it back in for the hundredth time.

 

Anyone else had this problem? Could it be an issue with my cable box?

 

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