Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Pixelation and Audio cut outs on select channels

Reply
MzBMD
Contributor
Contributor
Posts: 5
Registered: ‎07-20-2014

Pixelation and Audio cut outs on select channels

Message 1 of 7
(2,029 Views)
Does anyone have a solution for pixelation or audio cutouts on select channels? I had this issue with my regular files service and was assured that switching to quantum I would not have the same problem. It's been a little over a week and I still have the same issue on the same channels as before and nobody can offer a successful resolution. I called tech support several times have swapped out both coax and HDMI cables still to no avail. Anyone else having the same issue who may be able to offer assistance? Thanks in advance!
6 REPLIES 6
Telcoguru
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Pixelation and Audio cut outs on select channels

Message 2 of 7
(2,000 Views)

What channels are you having the problem with?

mcliving
Contributor
Contributor
Posts: 2
Registered: ‎07-21-2014

Re: Pixelation and Audio cut outs on select channels

Message 3 of 7
(1,984 Views)

Have had quantum for over a week. I have the same problem, but only on video on demand. Tech came yesterday and check signal and informed me it is a known problem with Verizon techs for 3 weeks now. They are working it. apparently they have not told their FIOS Quantum support personnel, because when I call I get the same run-around about restarting and removing/replacing cables.

MzBMD
Contributor
Contributor
Posts: 5
Registered: ‎07-20-2014

Re: Pixelation and Audio cut outs on select channels

Message 4 of 7
(1,965 Views)
Several but USA and Bravo are the worst and tends to happen more in HD!
MzBMD
Contributor
Contributor
Posts: 5
Registered: ‎07-20-2014

Re: Pixelation and Audio cut outs on select channels

Message 5 of 7
(1,964 Views)
I haven't even called bc that's what they told me befor quantum and I did it to no avail. Looks like I might become an Xfinity X1 customer soon 😕
MzBMD
Contributor
Contributor
Posts: 5
Registered: ‎07-20-2014

Re: Pixelation and Audio cut outs on select channels

Message 6 of 7
(1,961 Views)
Oh and it's really bad with items on my DVR
Telcoguru
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Pixelation and Audio cut outs on select channels

Message 7 of 7
(1,933 Views)

Do you have a Alcatel ONT? There was a bad batch that need to be replaced. They have video issues, Check to see which ont you have. It is the I-211M-K that has the problem. Serial number starts ALCLF3E and is MFGREV 05.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title