07-21-2014 08:01 AM
Have had quantum for over a week. I have the same problem, but only on video on demand. Tech came yesterday and check signal and informed me it is a known problem with Verizon techs for 3 weeks now. They are working it. apparently they have not told their FIOS Quantum support personnel, because when I call I get the same run-around about restarting and removing/replacing cables.
07-24-2014 12:56 AM
Do you have a Alcatel ONT? There was a bad batch that need to be replaced. They have video issues, Check to see which ont you have. It is the I-211M-K that has the problem. Serial number starts ALCLF3E and is MFGREV 05.