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Pixelation and stoppage on HD channels

Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎11-20-2013

Pixelation and stoppage on HD channels

Message 1 of 2

I upgraded to new STBs about 3 months ago and now a majority of my HD channels either have pixelation or will not come on at all. This did happen prior to my new boxes but not as bad. A chatted with someone about a month ago and sent a signal to my boxes but did not help. I saw on this forum it may possibly be the ONT. Any auggestions becasue the HD channels I like are not even watchable.

Platinum Contributor I Platinum Contributor I
Platinum Contributor I
Posts: 1,976
Registered: ‎06-24-2018

Re: Pixelation and stoppage on HD channels

Message 2 of 2

It's a signal issue. It could be the ONT, loose connections, wiring, or splitters. Other than tightening all your connections there isn't much you can do. I would schedule a technician to come out. 

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