Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Pixelation issues with VoD

Reply
aintong
Contributor
Contributor
Posts: 2
Registered: ‎07-07-2014

Pixelation issues with VoD

Message 1 of 2
(4,200 Views)

Getting pixelation and sound dropping through ALL of certain shows.

I have read through the forums: I've checked my wiring, I have tried playing with the AC on and off... everything I have seen here, but there is a catch witch proves (I believe) that it is not my hardware.

For instance, I felt like watching Game of Thrones today...

Season 4 Ep 1 - Could not watch due to pixelation and sound dropping through ENTIRE episode
Ep 2 - Watched it just fine
Ep 3 - BAD

4 - GOOD

5 - BAD

6 - GOOD

7 - BAD

8 - GOOD

9 - BAD

10 - BAD

 

The "Good" ones are flawless, no problems, absolutely what I pay for...

 

The "Bad" ones are unwatchable in any way.

 

I am seeing this intermittant GOOD and BAD quality On Demand often lately.

 

What's going on and please do not tell me to reconnect my equipment (which I have done just in case) The above problems do not describe an issue with my hardware.

I have so few reasons to ever complain about my service, I love you guys!! But this is way more than irritating for the amount of money I pay each month.

1 REPLY 1
mcliving
Contributor
Contributor
Posts: 2
Registered: ‎07-21-2014

Re: Pixelation issues with VoD

Message 2 of 2
(4,130 Views)

I have been experiencing this on all VOD TV shows and movies since installing Quantum VMS and clients. VZ tech came out to check signal (excellent) and said it is a known problem for 3 weeks now. VZ customer service personnel just refuse to admit it.  I am in Virginia Beach.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title