Pixelation Issues

[OddFuture]

For around a month and a half now certain channels are pixelating rendering the show unwatachable.  In some cases I don't even get the show but a message stating "This channel is having technical difficulties."  This would occur on channels that you wouldn't get on basic cable eg MTV hits.  While regular cable shows such as CNN, FOX, MTV, etc all work fine.  Anyone know what to do?

I don't have HD and this problem occurs on two of my TV's at home while it's fine for the other two.  And I have those small box things that have no features at all.  And eus I tried plugging the cables in and out. Thanks in advance.

[GaryDoug]

Probably a bad or loose splitter for those two sets. You or somebody else will need to trace the cables to find it. It might be near the ONT outside or wherever it is installed. Whatever channel is the weakest will show the problems first as the signal strength degrades.

[xaxton]

I've been having this problem too, but only with MSNBC. Every other channel seems fine, but all three televisions in the house have been losing MSNBC for over a month.

[Hubrisnxs]

if it's all three, then it's possibly a bad splitter, or a main cable that isn't making a good contact.   Gary had good advice, find where your tv coax wires go in your house (probably near the ONT or main verizon box) and then disconnect the main feed, and reconnect it nice and firm.  don't trust that it's in there good, physically disconnect and reconnect, if the problem is still there or worsens, then it's possibly a bad splitter.  they are pretty cheap at radio shack,  you want a 5-1000 mhz splitter, and you want to terminate or cap off any outlets on the new splitter that you aren't going to use.   for example you buy a 5 way splitter, and you have three tv's and one fios router.  you may need to cap off one unused outlet on that splitter.

[OddFuture]

Will do if I can get this fixed!  Though I should note that i noticed the channels in quesiton work PERFECT when it's 11 PM or later.  That may be important. But I will try the above mentioned solutions.

[FiosFanVB]

Having the same issue with one of the two of our digital adapters. (We have 2 HD stb's and two digital adapters for tv's not used as much.)

We swapped the good one with the malfunctioning one which convinces me it is not cabling or splitters. 

I think the box is defective. Any idea how or where to get it swapped out for another?

[Hubrisnxs]

If you use the Contact Us link and report that you moved the box to another working location and the pixelization followed the box, then that should be a good clue for them to replace the box.

Live chat has always been pretty fast and helpful for me, or you can call tech support at 1-800-VERIZON

Some people have had luck taking it into a Verizon store, but I am not sure if that's what they want to happen, so idk about that option personally.   the above two work well though.  they send it overnight and you send back the old one to UPS or a Verizon store.

[thegeek]

If you swapped the boxes and problem followed the box, not the conection, then its probably not a coax problem. Call Verizon they can reload the box if that doesnt do it they will overnight you a new one

[defa]

I'm a new customer as of last week and am going through the same issues and a few more, very frustrating,,,,finally I had to call corporate to move on it..here's the executive teams phone # good luck. 

{edited for privacy}

[Alfamale]

I recently had pixelation issues on all three HD boxes - 2 DVR - 1 Standard.

Checked all cabling, splitters (checking connections and substituting different splitters - all excellent quality parts.)

Checked connections coming into house - my Fios hardware is in my basement.

None of these things made any change.

Worst pixelation was in lower end of HD tier 502 through 53x) - unwatchable.

There was some pixelations on some analog channels but only annoying.

Call service - made me go through the box reboot - asked me to check my connections - all this made no difference. I told them that I had already gone through this entire proess - but went through it with him on the phone. I told the CSR:

1. It's probably NOT the boxes - it was all three that exhibited the problem.

2. The connections and splitters were probably NOT the problem as I had already checked all the connection and had bypassed the first splitter and ran a direct cable to the 1st TV - no change.

3. My suspician was that either the optical input was dirty or there was an ONT issus. I suggested that the tech bring a replacement ONT.

Technician showed up (at 6:30 PM - so much for the 1-5PM window.) But at least he did show up.

He then went through the same process of checking connections, splitters, bypassed the first splitter, checked the incoming, all the things that I had already done.

He cleaned  the optical port.

So far nothing made any change at all.

He called another tech and I could hear him enumerating all the things that he had done. double checked a few more things, with no change.

They then decided that it MUST be a faulty ONT. Naturally, he DID NOT have one on the truck. He then drove to the garage and picked up a new one. This took well over an hour back and forth.

He changed out the old ONT for the new one. Problem solved - to be on the safe side he also replaced all the old boxes with the new QIP7xxx series. Thank you.

He was finally done at almost midnight.

Why is it that when Verizon has a customer that is above average technically and is capable of doing their own diagnostics that they JUST DON'T LISTEN? Why could they not have been prepared and have a new ONT on the truck?

I didn't mind that the tech replicated all of my troubleshooting - hey, another set of eyes. But I had told the guy on the phone that I suspected that it could be ONT problems - I also told him by background - CE industry guy with wide experience in the hardware side and an EE. Not to mention that my recent install when we moved to our new place and took almost a month to get the install to work properly - I picked up a lot of info from the 7 different techs that visited the house. So why did not note this so there could have been an ONT on the truck?

Would have saved me a lot of time, saved them a lot of time and the technician OT. My experiences with Fios product have generally been good - but administratively the are a nightmare. I have been a Fios customer since the first week it was available in Northern NJ. I have WAAAAAY too many Fios stories.