Poor Picture Quality on Quantum TV

[jdemo721]

Ok so lately i have noticed that I have poor picture quality when watching anything. It is really noticeable with backgrounds that are dark. I notice smearing or black articats and it looks fuzzy around certain parts. Its not my tv because if i watch any other source on my tv everything is crystal clear. Has anyone come across this issue before? And before i go through all my troubleshooting steps that i have done, let me start by saying i am a former verizon employee and currently a systems engineer so troubleshooting is what i do.

So far i have tried all these troubleshooting steps with no success.

tried all the Verizon troubleshooting fix tv fixes on the receiver

Unplugged power and all cables to VMS receiver.

Reseated all cables confirmed the connections were tight.

Factory reset VMS receiver.

changed all the splitters in my house and tightened all connections. (used brand new splitters provided by verizon tech)

checked my connections on the ONT.

moved my client box to my tv but still the same. Have the same issue on all tvs and all receives vms or client.

i think that the issue is either my VMS or my ONT. I am leaning towards its being the ONT and after speaking with with some of my Verizon Fios tech friends I am thinking it is the ONT because i have the older B-ONT i think its called and not the newer G-ONT.

What are my options? Can i get Verizon out to replace my ONT? I am really getting frustrated and will think about switching to anoter service or cancelling my TV service altogether soon.

Thanks

[freshjs_23]

I am having the same problem and have read several other forums with the same issue.  This is a brand new connection (Gigabit internet and Triple Play Ultimate package) and the VMS is connected to a 82in Samsung MU8000 series 4k tv and the picture quality is way worse then my 4 year old 55in LG LCD $500 tv.  

I have seen numerous posts that the fix was replacing the new quantum gear with the older equipment and the picture quality went back to being crystal clear.  If I run Netflix or any other source the picture is crystal clear as well so it's only the Verizon connection that has the issue.

[jdemo721]

Thanks for the response. Must be something in these model VMS then. Kinda don’t wanna go backwards to the old DVRS and stuff. 

[freshjs_23]

I agree with you and definitely won't be going back to the old equipment.  I just can't believe the new quantum equipment hasn't been addressed yet with all the complaints I've seen.  I don't think replacing my brand new ONT is going to fix the issue but I'm running out of options.

I've tried going into the settings on the VMS and changed the video output to 1080i and 1080p and still no difference.  You can try that if you haven't already as I did see one post where it fixed it bc it is natively set to 720p by default.   I had no luck with that or any other settings on my VMS or TV.

IF you figure something out that works please update me and I will do the same.

[Seeker1437]

If I may ask, what kind fo cabling are you using to send video from the VMS to the TV?

Is your TV a 4k TV?

Have you tried making sure the box is sending a 1080 picture? (Menu > Settings > Audio & Video > Video Settings > Video Format)

[jdemo721]

my VMS and all client boxes are connected to TV via HDMI cables. I even changed the HDMI cables and tried different ports on all my tvs. It does the same thing on all my tvs but my TVS are Samsung 1080P LED not 4K. and yes i checked the format was 1080p.

[freshjs_23]

Yes using all HDMI High Speed cables that are rated for 4k ... Using a 2 4k tvs and 1 older LG LCD which happens to be putting out a better picture than the 4k tv's now that we have switched to quantum.  

The problem is definetely with the new Arris VMS 1100 they are giving customers for Quantum.  It's all over the forums and as soon as you put and Motorola box in its place the problem is gone and the picture is crystal clear.  

I've been to my in laws who have comcast with a 6000 series 4k Samsung tv (which is the lowest end Samsung line) and the picture is crystal clear and flawless.  It blows my 82in 8000 series away.  I'm starting to consider going to Comcast for TV and keep Verizon for the gigabit internet connection.

[Seeker1437]

I am actually pretty curious now, I am going to take at look at my VMS and see what I can do to improve the picture quality.

Hmm on HD channels even? I will take a closer look.

[jdemo721]

Does it in all channels.

[freshjs_23]

I'm only referring to HD channels as that is the only thing I watch.  95% HD sports channels such as ESPN HD, ESPN2 HD, GOLF HD, and any other channel that hosts sports in HD.

** It could be happening for Standard Def too I just haven't checked those since the only channels i do watch are all HD.