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‎05-07-2012 02:40 AM
The video on demand goes through the internet path of your service. Is this picture and audio problems happening on all boxes in your house? Please reboot the router or try a factory reset on it.
Anthony_VZ
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‎05-09-2012 12:24 PM
‎05-09-2012 09:50 PM
The Wifi settings are going to be different for your new router. Please access that information from the sticker on the router. Take that information and plug it into your devices. Since all TV's On Demand are effected, try rebooting the FIOS ONT. This is done by unplugging the power cord to the battery back up unit. It will make a beeping sound to let you know its now running on battery power. Open the battery compartment and unplug the battery. All the lights on the system will go off and the FIOS will go down. Leave unplugged for 3 minutes then plug everything back in. Service will be back up in another 3-5 minutes. Test the On Demand to see if the same thing is happening (you can test on any of the free shows).
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan
‎05-10-2012 12:39 PM
@Icedburden wrote:
I know the settings are different. I'm saying the same thing is happening. They can connect but recieve nothing from the internet.
I saw this problem on my tablet. I had to forget all WiFi connections in the setup and rescan and add the new router. Then it worked fine.