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Problem with Remote DVR activation...

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hockeyusa81
Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎12-11-2008

Problem with Remote DVR activation...

Message 1 of 18
(10,912 Views)

Okay, I made sure I have access to Remote DVR but it did not prompt me to initiate it when I logged into www.verizon.com/fiostvcentral. In fact, when I login, it just takes me back to the main page overview of my account but mentions nothing about Remote DVR being a part of the services I am paying for. I'm wondering if someone can give me more clear directions on how to activate the Remote DVR feature (not the one for wireless phones but the one for internet use). Any help is greatly appreciated!

 

 

17 REPLIES 17
Techman28
Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008

Re: Problem with Remote DVR activation...

Message 2 of 18
(10,889 Views)

Hockeyusa81

 

 

click that big red activate button when you login 😉 That will get the online version working for ya pm me if you need additional assistance with that.

dev01
Contributor
Contributor
Posts: 2
Registered: ‎12-12-2008

Re: Problem with Remote DVR activation...

Message 3 of 18
(10,883 Views)
I'm in Irving TX and having exactly the same problem.  Clicking on the red Activate Button does nothing but return to the same page.  Tech support told me that the system version (available under settings, system information) had to be 1.62, but mine is 1.60.  Is this correct?  Is remote DVR available in Irving TX?  If so, how do I get the firmware version to update?
Message Edited by dev01 on 12-12-2008 06:04 AM
TimSykes
Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: Problem with Remote DVR activation...

Message 4 of 18
(10,881 Views)
There is not 1.62 unless they slippd it by without anyone knowing about it. 
HLO
Contributor
Contributor
Posts: 3
Registered: ‎11-12-2008

Re: Problem with Remote DVR activation...

Message 5 of 18
(10,836 Views)

Techman,

 

I'm on the same boat, however I don't see a big red activate button nowhere on that page once I login.

hockeyusa81
Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎12-11-2008

Re: Problem with Remote DVR activation...

Message 6 of 18
(10,801 Views)

There is no big red button much as the person before me alluded to. Any other ideas?

 

charlesr
Contributor
Contributor
Posts: 2
Registered: ‎12-17-2008

Re: Problem with Remote DVR activation...

Message 7 of 18
(10,667 Views)

Same problem. I have been with Tech Support for a week now trying to figure out how to activate. Every tech-support person has no idea what Remote DVR is. I have to explain the process in detail each time. Even had a tech person take control of my computer after I signed on to my account so they could see the screen. The following is the page that comes up when I log in. No activation page. Any help would be appreciated.

 

Dear FiOS TV customer, 

We are currently in the process of setting up Remote DVR service on your account. 

Please check back again in 24-48 hours. If you still don’t see the option to activate your Remote DVR service then leave us feedback and we will verify your account right away. We appreciate your patience. 

Also, please note that Remote DVR service works only with the Verizon supplied routers with no changes to default router configuration. For more information visit the FAQ page. 

Thank you for choosing FiOS TV. 

 

TheSanchez
Silver Contributor I
Silver Contributor I
Posts: 218
Registered: ‎11-01-2008

Re: Problem with Remote DVR activation...

Message 8 of 18
(10,663 Views)

Charlesr and anyone else with this problem please PM your personal info to me and techman28.

 

TS

TheSanchez
Verizon Telecom
Verizon Content Management Center




Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

dev01
Contributor
Contributor
Posts: 2
Registered: ‎12-12-2008

Re: Problem with Remote DVR activation...

Message 9 of 18
(10,642 Views)
Sorry, but I don't know what you mean by PM...  How can I contact you and techman28?
KaLin
Khoros Partner
Khoros Partner
Posts: 2,739
Registered: ‎09-10-2008

Re: Problem with Remote DVR activation...

Message 10 of 18
(10,637 Views)

Hello dev01,

 

At the upper right of the forum pages, you will see a white envelope that looks like this -->  Click on that and type in the username of the forum member you'd like to send a message to.  PM = Private Message.  When you receive a private message from another member, the envelope will be gold like this --> .

 

 

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

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