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Problems with Parental Controls

Nickel Contributor
Nickel Contributor
Posts: 34
Registered: ‎11-18-2009

Problems with Parental Controls

Message 1 of 3

Does anyone else experience the following problem with Parental Controls?  Often times, after entering the parental control code for the FiOS STB, the desired channel will not display any video or play any audio.  I've tried all sorts of things to resolve this, but the only solution I have found is to change channels, change back to the desired channel and reenter the parental control code.  And before you ask, yes I am certain that I am entering the code correctly each time.  As you can imagine this is a major nuisance.


I have QIP-7216 with IMG1.7 - 9.83

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 225
Registered: ‎01-25-2010

Re: Problems with Parental Controls

Message 2 of 3

Hey I saw your message with parental controls, Did you trying unplugging the power cord from the STB for 10 secs then plug it back and let the STB reset.  Please let me know if this works or not.

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Gold Contributor VII
Gold Contributor VII
Posts: 2,323
Registered: ‎08-05-2008

Re: Problems with Parental Controls

Message 3 of 3

There's an easier way to reboot the STB with IMG 1.7 rather than pulling power.  Under MENU => HELP => IN HOME AGENT has an STB reset selection.

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