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Question for Verizon Support Team regarding two issues

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sangs
Silver Contributor IV
Silver Contributor IV
Posts: 528
Registered: ‎06-24-2010

Question for Verizon Support Team regarding two issues

Message 1 of 6
(858 Views)

Hope you can help.

 

1) I keep getting a pop-up notification on my "My Verizon" page about activating a STB that was recently delivered. It's been happening for several months now. I have no STB to activate. Could somebody please deactivate that annoying popup?

 

2) More significantly, I've have two DVRs, only one of which is able to be accessed remotely. The names of both show up on the website or the mobile apps, but only one is able to actually be managed. The other always gives me a message saying there is a problem with connecting to it. This has been happening since it was installed (and successfully activated) on Nov. 25.

 

The DVR in question works fine in the home and I have rebooted, run through all the possible fixes on the DVR itself, etc. The DVR in question is also able to access Video On Demand, however the Caller ID function doesn't work on it, despite attempting to fix that through the DVR menu as well.

 

 

Hopefully I can get a Private Support case opened for this as I'd like to get it cleared up. Thank you.

5 REPLIES 5
KaLin
Khoros Partner
Khoros Partner
Posts: 2,739
Registered: ‎09-10-2008

Re: Question for Verizon Support Team regarding two issues

Message 2 of 6
(848 Views)

Have you tried contacting Verizon support about your issues?

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

sangs
Silver Contributor IV
Silver Contributor IV
Posts: 528
Registered: ‎06-24-2010

Re: Question for Verizon Support Team regarding two issues

Message 3 of 6
(847 Views)

 

@KaLin wrote:

Have you tried contacting Verizon support about your issues?


My previous failed attempts with Verizon Support (via phone or chat) always end up back here or at DSL Reports, so thought I'd cut out the middle man from the get-go this time. 

 

KaLin
Khoros Partner
Khoros Partner
Posts: 2,739
Registered: ‎09-10-2008

Re: Question for Verizon Support Team regarding two issues

Message 4 of 6
(805 Views)

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

 

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Verizon_Support
Employee Employee
Employee
Posts: 3,232
Registered: ‎04-10-2013

Re: Question for Verizon Support Team regarding two issues

Message 5 of 6
(770 Views)

Glad the issue was finally resolved for you, sangs!


If you ever have another issue with your service please reach out to us again via these forums.

 

Best,

 

Art

sangs
Silver Contributor IV
Silver Contributor IV
Posts: 528
Registered: ‎06-24-2010

Re: Question for Verizon Support Team regarding two issues

Message 6 of 6
(767 Views)

Will do Art. And thanks again to everybody that worked to get these issues corrected.

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