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RedZone is not working!

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robmtx
Contributor
Contributor
Posts: 3
Registered: ‎05-27-2011

Re: RedZone is not working!

Message 441 of 464
(2,209 Views)

I can't help except to confirm I'm having the same exact issue. I pay good money for their flippin "Ultimate HD" just so I can ensure I have redzone. Had people show up today to watch, and was disappointed to see the signup graphic for the channel which I already pay for. What an embarrassment for Verizon FiOS.  Sat on hold for over an hour on the tech support line. they're probably closed but didn't change the system to reflect that.  

 

Today is already ruined. Real question will be whether or not this is a glitch that they can fix before next Sunday, or if they removed this as part of the package.  Either way, for a communications company, Verizon is pretty bad about communicating with customers.

Shebylo
Contributor
Contributor
Posts: 4
Registered: ‎09-09-2012

Re: FOUND A FIX FOR ME!!!

Message 442 of 464
(2,207 Views)

RZ up in Palm Desert CA

ahasan027
Contributor
Contributor
Posts: 3
Registered: ‎09-09-2012

Re: RedZone is not working!

Message 443 of 464
(2,179 Views)

im in NOVA and it's finally working now. you may want to check your subscription if it still isnt working.... btw im still cancelling my service unless i get a serious discount on my bill. 

DBerger
Contributor
Contributor
Posts: 2
Registered: ‎09-09-2012

Re: NO NFL REDZONE TODAY? READ MY LIPS

Message 444 of 464
(2,141 Views)

This seems to be a systemic problem which anyone could have easily anticipated - except perhaps ???

 

That Verizon didn't anticipate and preclude this problem in the first place speaks to their customer support. How many of us wasted our time needlessly asking the same question to resolve a problem that shouldn't have occurred in the forst place?

James_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 30
Registered: ‎12-30-2010

Re: NO NFL REDZONE TODAY? READ MY LIPS

Message 445 of 464
(2,107 Views)

Great news! Requests are processing at normal speed now. Your NFL Redzone should be working. We sincerely apologize for the issues that our customers had with this service today. If you are still having an issue, try turning your box off and then back on. That should resolve the issue. If not, please contact us immediately and we'll address the issue as quickly as possible.

James_VZ d-_-b

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.
....
mastrojv
Contributor
Contributor
Posts: 3
Registered: ‎09-09-2012

Re: RedZone is not working!

Message 446 of 464
(2,066 Views)

working at 1/2 time in NJ

soulrebel311
Contributor
Contributor
Posts: 3
Registered: ‎09-09-2012

Re: RedZone is not working!

Message 447 of 464
(2,030 Views)

Finally working on Long Island....I still want a refund!

hounds4
Contributor
Contributor
Posts: 3
Registered: ‎03-27-2012

Re: NO NFL REDZONE TODAY? READ MY LIPS

Message 448 of 464
(2,021 Views)

Can we all expect a discount on our next bill?

 

my43inky
Contributor
Contributor
Posts: 1
Registered: ‎09-09-2012

Re: NFL RedZone

Message 449 of 464
(2,018 Views)

I have been held on hold for hrs today, tried to reach technical support and unable to connect.  I have called three other times during the week and given double talk about the red zone channel.   I have never been  treated  like this by any other service, where's your professionalism?  I  expect to be compensated for my time,  lack of service and general lack of respect!!!!!!

seapickle
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎09-09-2012

Re: RedZone is not working!

Message 450 of 464
(1,935 Views)

Working in Dallas now...

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