Remote control is dead
HowdyHai
Newbie

I got the Philip remote control for FIOS TV.  Suddently it is dead.  I replaced the fresh battery (2 separate sets) with no result.  None of the button light up.  Is there a reset code or anything to make it works or should I call it for replacement?  Does Verizon charge anything to replace the remote control?

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Re: Remote control is dead
SQUIDWARD360
Enthusiast - Level 2
They don't charge for the replacement of a STB so I would imagine the remote would be the same.
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Re: Remote control is dead
barryvabeach
Newbie
Yes,  just call Support and they will send one for free.  I had one remote die and searched the whole site and never found anything on it, but when I called they said they replace it for free, up to 2 IIRC.  If you wanted extras, you can always go to ebay -  I haven't tried them, but they look the same.
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Re: Remote control is dead
Jim785
Contributor - Level 1

Hey HowdyHai,

To order a replacement remote, you can call into the FSC (888-553-1555) and they can place an order to have one sent to you.

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