Remote control is dead

HowdyHai · ‎03-10-2009

I got the Philip remote control for FIOS TV. Suddently it is dead. I replaced the fresh battery (2 separate sets) with no result. None of the button light up. Is there a reset code or anything to make it works or should I call it for replacement? Does Verizon charge anything to replace the remote control?

SQUIDWARD360 · ‎10-29-2008

They don't charge for the replacement of a STB so I would imagine the remote would be the same.

barryvabeach · ‎03-17-2009

Yes, just call Support and they will send one for free. I had one remote die and searched the whole site and never found anything on it, but when I called they said they replace it for free, up to 2 IIRC. If you wanted extras, you can always go to ebay - I haven't tried them, but they look the same.

Jim785 · ‎09-16-2008

Hey HowdyHai,

To order a replacement remote, you can call into the FSC (888-553-1555) and they can place an order to have one sent to you.

Jim
Verizon Telecom
Fiber Solutions Center

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Remote control is dead

Remote control is dead

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Re: Remote control is dead

Re: Remote control is dead

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