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Remote control is dead

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HowdyHai
Contributor
Contributor
Posts: 1
Registered: ‎03-10-2009

Remote control is dead

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I got the Philip remote control for FIOS TV.  Suddently it is dead.  I replaced the fresh battery (2 separate sets) with no result.  None of the button light up.  Is there a reset code or anything to make it works or should I call it for replacement?  Does Verizon charge anything to replace the remote control?

 

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SQUIDWARD360
Nickel Contributor
Nickel Contributor
Posts: 49
Registered: ‎10-29-2008

Re: Remote control is dead

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(7,942 Views)
They don't charge for the replacement of a STB so I would imagine the remote would be the same.
barryvabeach
Contributor
Contributor
Posts: 2
Registered: ‎03-17-2009

Re: Remote control is dead

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(7,876 Views)
Yes,  just call Support and they will send one for free.  I had one remote die and searched the whole site and never found anything on it, but when I called they said they replace it for free, up to 2 IIRC.  If you wanted extras, you can always go to ebay -  I haven't tried them, but they look the same.
Jim785
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 77
Registered: ‎09-16-2008

Re: Remote control is dead

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(7,867 Views)

Hey HowdyHai,

 

To order a replacement remote, you can call into the FSC (888-553-1555) and they can place an order to have one sent to you.

Jim
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