i tried making it static and it didnt seem to work...an stb already has the .100 adress that has the port fowarding going to that cuz it still thinks its the dvr...i did what you said a few days ago and unplugged everybox plugged back in but still no go....they said static in the router page but still had same address in the stb even though i changed them all
right now in my router page there is 2 entries for port fowarding for the web dvr function...both are the extact same thing dont know why there is 2...usually when i do a reset of the router the port fowarding rules go away but not anymore they just stay there
when i did the static ip's for the boxes i didnt disable then renable the remote dvr through the box...i dont see how this would make a differnce though since the boxes didnt even get the right ip's i assigned them...i dont know maybe i did something wrong..im going to call tech today but i know there going to say "dont worry the website does everything automatically" is what they tell me
dont chat with the automated "guy"
speak to a real person
if they can not fix it themselves, they can escalate it to be fixed
Unplug all but the DVR and then do a hard reset the router, with a paper clip through the reset hole in the back. Push it in for 15-30 seconds. When the router comes back make sure it is working and then cycle power on the DVR, and the DVR should get the 100 address. If after that it still does not work, get a tech support person on the phone. If it was working before, Verizon Central may still be looking for the older box IDs.
alright called tech support just now...the first rep connected me to a higher level of video support...he tried to manually map the port and the router wouldnt let him...then after a router reset it wouldnt even let him contact any of the boxes...he said something is definatly wrong just donesnt know what, maybe the router is bad or the firewall is messed up...since it is sunday his tech team isnt on and will call me back tomo morning if they cant fix it thell come to the house
ill report back tomo...thx for the replies so far
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