Remove caption message

[#1]

Hello,

I have captions off.

How do I remove the message at the top right of the screen:

"Closed Captions: All Ch..."

Thanks

Frank C

[#2]

This just happened to me a few days ago. Unplug your box and then plug it back in. Let the box go throught the cycle of updating and it will be gone.

[#3]

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@hitmehhh wrote:

This just happened to me a few days ago. Unplug your box and then plug it back in. Let the box go throught the cycle of updating and it will be gone.

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Better to find the item in the menu

Menu/customer support/top support tools/Fix FIOS TV Issues

This does a better job then pulling the plug,  and avoids occasional corruptions caused by pulling the plug at just the wrong time.

[#4 · Accepted solution]

Thanks for the replys.

 I used the In Home Agent to recycle the Set Top Box.

That fixed it!

Frank C

[#5]

It's not that it is turned off . It is just showing a screen prompt in the corner that is is off. FrankGC that is what I meant by letting it cycle. I am glad it worked for you too.