Remove caption message
FrankGC
Enthusiast - Level 2

Hello,

I have captions off.

How do I remove the message at the top right of the screen:

"Closed Captions: All Ch..."

Thanks

Frank C

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1 Solution

Correct answers
Re: Remove caption message
FrankGC
Enthusiast - Level 2

Thanks for the replys.

 I used the In Home Agent to recycle the Set Top Box.

That fixed it!

Frank C

View solution in original post

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Re: Remove caption message
hitmehhh
Contributor - Level 1

This just happened to me a few days ago. Unplug your box and then plug it back in. Let the box go throught the cycle of updating and it will be gone.

Re: Remove caption message
tns2
Community Leader
Community Leader

@hitmehhh wrote:

This just happened to me a few days ago. Unplug your box and then plug it back in. Let the box go throught the cycle of updating and it will be gone.


Better to find the item in the menu

Menu/customer support/top support tools/Fix FIOS TV Issues

This does a better job then pulling the plug,  and avoids occasional corruptions caused by pulling the plug at just the wrong time.

Re: Remove caption message
FrankGC
Enthusiast - Level 2

Thanks for the replys.

 I used the In Home Agent to recycle the Set Top Box.

That fixed it!

Frank C

0 Likes
Re: Remove caption message
hitmehhh
Contributor - Level 1

It's not that it is turned off . It is just showing a screen prompt in the corner that is is off. FrankGC that is what I meant by letting it cycle. I am glad it worked for you too.