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Replacement DVR sent. Can't Authorize/Register Mobile Because It Has Reached It's Limit
tdeprenda
Enthusiast - Level 3
‎06-01-2021 07:22 AM

Our DVR could not connect with the Fios TV app so support decided it could not connect with our home network and sent us a replacement DVR. DVR was setup successfully but we can't register my iPhone because it reached it's limit in 12-month period (see photo). How do I resolve this? Thanks in advance.image

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An Accepted Solution is available for this post.
Re: Replacement DVR sent. Can't Authorize/Register Mobile Because It Has Reached It's Limit
LawrenceC
Moderator Emeritus
‎06-01-2021 07:26 AM

Hi tdeprenda,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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