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Screnn freezes and blocks appear

Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎10-13-2008

Screnn freezes and blocks appear

Message 1 of 3
I've had the FIOS TV service for about 2 weeks now. I've noticed that every once in a while, my screen would freeze for a couple of seconds and then some blocks would appear in the middle of the screen before turning back to normal. It hasn't done it too often so I didn't think much about it. Yesterday, when I was watching the football games it did it a lot! It seemed like every few minutes it was doing it. Is this normal or should I get Verizon out here to check this out? I wasn't sure if it was some kind of satellite glitch or a problem on my end that needs looked at. If any of you have experience with this, and have some advice, I'd really appreciate it. Thanks!
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎09-08-2008

Re: Screnn freezes and blocks appear

Message 2 of 3

The blocks you see is called "tiling". This can be caused by a number of reasons, but often it's related to a weak signal. This could be caused by something as simple as a loose cable connector, or splitting the signal too many time causing signal loss. The installer should have performed a signal strength test at every end point to ensure that video/audio would not be compromised due to weak signal strength. I would try cable connector tightening first, then unplugging the box for 20 seconds to re-boot the box to see if this clears the problem. If not, and the tiling is such that it's on many channels and occurs often, call for a field tech to check it out.


You will find that having Verizon FIOS is a double edged sword. While providing what's regarded as the best video quality available, with alot of bandwidth due usage of fiber for delivery of alot of HD content,  their network is a bit fragile requiring resetting of the box by users more often than is desirable. Also their customer service stinks, frought with cases of wrong information and broken promises. Read some of the postings on this site or the DSL sight and you'll get the idea.  So far I'm so happy with the video quality and content that I'm willing to puit up with service annoyances.      

Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008

Re: Screnn freezes and blocks appear

Message 3 of 3
please call in for a possible Field Tech to go out. some of the questions you will be asked are. How often does this happen. Is it on specific channels or all. Does it include HD content as well. Does the VOD do the same thing. have that info ready and available and you'll be off the phone in 5 min or less. 1-888-553-1555
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