You would think if a company like Verizon rolled out an update it would be an improvement but this update is a step backwards. It took away functions that were very user friendly and functional and replaced them with nothing. This new guide is awful. They should roll it back to the previous version.
im waiting anxiously to see what Verizon will do about this pathetic attempt of an upgrade. could someone at verizon at least acknowledge this multitude of issues in the new guide and what the plan is to resolve it. Its been long enough.
are there any plans on refunding Fios customers for the frustrations the new guide has created for its users? this is a defective product and we shouldn't be charged for the companies mistakes.
I have been a customer for many years and have always thought that Fios operated so smoothly. With this update, I completely understand why people throw the remote at the tv. Dealing with the downgrade of the GUI is one thing, but in the latency feels like 1980s. Next their going to send us all 14.4k modems and tell us it's an upgrade for internet because they tested them with people like us.
I hope they can at least give the option of rolling back. In the year 2020, the interface should be smoking fast and look good.
Please Verizon, Please. . .