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Sept 2020 Fios DVR and Guide Update

Platinum Contributor I Platinum Contributor I
Platinum Contributor I
Posts: 2,196
Registered: ‎12-02-2012

Re: Sept 2020 Fios DVR and Guide Update

Message 811 of 1,201

Verizon is rolling out an update that fixes the most glaring issues everyone has identified.  It started rolling out this week, and will hit all users by next Friday.  When you get it depends on where you live.

Posts: 1
Registered: ‎10-22-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 812 of 1,201

I agree with your comments, especially item 5. When I first turn on the TV it takes several imputs from the remote to finally reach the desired channel. This is just another corporate "fixing what is not broken". Really **bleep** me off. 

Nickel Contributor
Nickel Contributor
Posts: 28
Registered: ‎10-09-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 813 of 1,201

I had to go to work so there maybe more going on in this fix than I reported but the DVR chapter fix, the PiP, and the channel program info are the ones I noticed at O dark forty.

Posts: 3
Registered: ‎10-11-2020

Re: October Guide Update

Message 814 of 1,201

I’ve got it. Things are quite a bit better!


Posts: 8
Registered: ‎08-23-2014


Message 815 of 1,201

After being on chat for two hours, Finally someone transferred me to an agent that acknowledged latest update issues. My main annoyance since update is that the SD Override no longer functions correctly.  Screen keeps stretching and closing all the time.  I think your agents need to be more informed and educated about potential update issues.

Nickel Contributor
Nickel Contributor
Posts: 25
Registered: ‎10-08-2020

Re: bobbyrex

Message 816 of 1,201

No changes to my Guide.  Awful and unreadable as usual.  

Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎12-05-2012

Recent STB Softare Upgrade Causes Slow Response Time

Message 817 of 1,201

The most recent upgrade to my IPC1100, which added features, also slowed the response time significantly.  When I manually enter a channel number, the STB responds slowly and often with a digit missing.  For example:  keyed in 620 and I ended up with 20.  Remote has fresh batteries.  Problem is worse if channel hasn't been changed recently.  I've resorted to pressing "1" to get the STB's attention, then enter the correct channel.  This is definitely related to the new software upgrade, and is extremely frustrating.  STB reboot helps, but after a short time, the problem recurs.  


All other features are slower as well.  While I'm at it, the button to return to last channel watched now brings up a menu of selections, and slows the process of switching back and forth between two channels.  Is there a way to fix these issues?


Any assistance would be appreciated.

Posts: 4
Registered: ‎06-24-2011

Re: Sept 2020 Fios DVR and Guide Update

Message 818 of 1,201



What an awful update. I used to think you had the best guide in the business. I own some other homes and can't get FIOS and I was happy to return home to a great user interface. This new guide is terrible


- Guide is nearly unreadable

- Multiple steps to get to "info" on the show to include CC

- When I am in the guide I no longer see live video of the current channel

- Chaptering is broken

- Lack of category colors

- Slow


Please allow us an option to roll back!

Posts: 1
Registered: ‎10-22-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 819 of 1,201

This latest update seriously has me considering a switch to another provider; it’s that bad!


I work in software development and know you can’t please everyone, but the new guide is horrible and a step in the wrong direction. 

Why did you take something which should be clean and simple to use and make it over-complex? 

I can’t wait for you to roll this back or fix it with a whole new version!

Posts: 1
Registered: ‎10-22-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 820 of 1,201

This new guide stinks Why dont you make an option to go back!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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