Sept 2020 Fios DVR and Guide Update

[LB310]

Still can’t view the guide by hitting the down arrow while watching a recorded show. I never had to use the guide button in the past, just down arrow to view channel info worked just fine. VERIZON PLEASE LISTEN TO YOUR CUSTOMERS. We are NOT HAPPY WITH THE UPGRADE. 

[LB310]

I’m able to see the channel icons. Maybe I shouldn’t say that too loud, Verizon might break mine too. 

[clem21]

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@mgklank1 wrote:

I just can’t understand how you can continue to upgrade these guides and interfaces without a tutorial or manual explaining how to use the upgrades???? How do you troubleshoot an issue with the new guide? For instance I can’t see the channel icons on the left side of my guide screen. A generic tv icon on every channel just can’t replace the actual channel icons????? We pay $250.00 we should be getting better service then this plain and simple.

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The channel icons should have been restored with the latest patch. Check to see if your box is running APR 7.5 in Menu>Settings>system information.

[JR441]

It’s been almost a month since the change. What is taking so long to fix these issues?

[2poodles1]

Fixing involves admitting it’s broken and Verizon wants to believe - and wants us to believe - the new system is great. 

Of course, that means Verizon thinks we’re all **bleep** b/c we obviously can’t see the great benefits of this up— I mean downgrade.  

[Donfranko]

Instead of Phd workarounds why don't you do user acceptance testing (UAT) BEFORE rolling out changes.  The new guide is horrible as majority agree.

If you can't roll it back then program it back then develop a new guide based on comments here and extensive UAT

[imlazar]

I have APR 7.5 and still no channel icons 😞 

[bristollucy]

No steam lost here.If nothing happens any time soon, folks will give up. Let's hear from another  900 or so people.

[bristollucy]

You are NOT alone. 

[AGW-1980]

This Guide Update is broken, and despite multiple fix attempts, it seems Verizon will not or cannot fix the problems.  Maybe they'd like us customers to volunteer to write the software code?