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Sept 2020 Fios DVR and Guide Update

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409425
Contributor
Contributor
Posts: 1
Registered: ‎10-12-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 571 of 1,201
(998 Views)

NEW UPDATE IS HORRIBLE. PERIOD.

bristollucy
Bronze Contributor I
Bronze Contributor I
Posts: 50
Registered: ‎03-13-2018

Re: Sept 2020 Fios DVR and Guide Update

Message 572 of 1,201
(994 Views)

Try unplugging the set top box then wait 15 seconds and plug it back it. The guide is still awful but it does move faster.

BeBe7272
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Contributor
Posts: 1
Registered: ‎10-12-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 573 of 1,201
(976 Views)

This new guide is terrible.  The channel numbers are smaller and harder to read, especially for older viewers.   When viewing on the guide I can no longer see my current channel.  Instead I see a still of each channel on the lineup, which is useless. The one feature I like, Free to Me, worked for one day and hasn’t worked since.  Every update Seems to be more about aesthetic and less about true function. The last update changing the ‘Last’ feature creates such a lag that I don’t even use the function anymore.

Maggie68
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Contributor
Posts: 1
Registered: ‎10-12-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 574 of 1,201
(978 Views)

I agree.

 

BrooklynGirl
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Posts: 1
Registered: ‎10-12-2020

New Guide

Message 575 of 1,201
(916 Views)

I HATE the new guide!! The old guide was fine, why was it changed? The new one is hard to read because of the black on white type, there is no day at the top, movies and tv series used to be different colors, if you hit the info button and then hit the left arrow you can no longer get back to where you were in the guide. It really is a pain. Please restore the old guide.

 

 

SaraPackers
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Contributor
Posts: 1
Registered: ‎10-12-2020

Re: New Guide

Message 576 of 1,201
(910 Views)

Yes, the New Guide is unusable. The latency is awful.  If it isn’t fixed in the next week, I will switch providers. 

 

Verizon, is anyone home? The new Guide makes TV a miserable experience.

VirtualPTS
Contributor
Contributor
Posts: 1
Registered: ‎10-12-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 577 of 1,201
(951 Views)

Yep, it is awful and not taking this crap anymore. The quantum system is awful and brittle... now a guide that you can’t see and is so slow to respond. I have to type in the channel 3 times and go back twice to get my channel. Also the option to switch to HD is gone, I hit the c button and no response. 

 

I already contacted xfinity to switch, 15 yrs with DSL and Fios. No more. 

Beyonce
Contributor
Contributor
Posts: 1
Registered: ‎10-12-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 578 of 1,201
(941 Views)

I’ve been with Verizon for over 15 years too, and swore I’d never go back to Comcast, but this  guide change may be the final straw. Our bill went up earlier this year with FEWER premium channels, and now THIS?!? Keep squeezing the customer by charging MORE  for a crappier product. Can’t stand this guide, can’t read the screen, all the features that were helpful are now gone. I just left AT&T Mobile after 25 years and am THRILLED with T-Mobile. Looks like it’s time to switch cable carriers too! 

Murrymoose
Contributor
Contributor
Posts: 1
Registered: ‎10-12-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 579 of 1,201
(929 Views)

Dislike immensely. Agree with all comments also miss “tune to channel “ when you want to select a show that starts  soon. Instead you end up recording the show. Cannot read banner. Miss being able to watch  show in upper left corner. Bring back chapter guide.  I do like being able to change to HD channel without having to remember the HD number 

JFW1
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Contributor
Posts: 1
Registered: ‎10-12-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 580 of 1,201
(888 Views)

I hate the new update. I hate it so badly I am thing about dropping Fios

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