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Sept 2020 Fios DVR and Guide Update

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vmi77
Contributor
Contributor
Posts: 1
Registered: ‎09-30-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 611 of 1,199
(919 Views)

Here just to add to those who think that this "improvement" is horrible. Please give is  back the old guide. It worked well. I had not a single complaint about it.

kdm29
Contributor
Contributor
Posts: 2
Registered: ‎10-13-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 612 of 1,199
(909 Views)

Please roll back the guide to the previous format.   This new one is difficult to read even on a large screen everything is smaller and busy, why would you get rid of the up arrow function allowing you to move in 10 min sections through the program.  This new guide is not user friendly and why all the big ridiculous banners at the bottom telling you the channel, show title etc - its more cluttered and distracting.   We are really disappointed and even frustrated with this new set up.  The black background is horrible - we really hope you reconsider bringing back the previous set up or at least the option to have it for those of us that do no like the new one.   

kdm29
Contributor
Contributor
Posts: 2
Registered: ‎10-13-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 613 of 1,199
(907 Views)

Hopefully Verizon is analyzing all the feedback and seriously considering bringing back the old guide format or the option to revert back for those of us that do not like this new horrible unfriendly guide.   We have been longtime Verizon customers but this is actually enough to make us consider switching providers.

hugg
Contributor
Contributor
Posts: 1
Registered: ‎10-13-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 614 of 1,199
(904 Views)

This update is terrible. I can barely see the channel numbers from 6 feet away.  I've been considering ditching Fios, and this awful update makes the decision that much easier. 

Asb123
Contributor
Contributor
Posts: 1
Registered: ‎10-13-2020

Re: New Fios Guide

Message 615 of 1,199
(908 Views)

It is just stupid to ‘update’ by deleting features - and hubris not to check w users first. Guess I’ll call Comcast tomorrow 

123Highlight
Contributor
Contributor
Posts: 3
Registered: ‎10-13-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 616 of 1,199
(821 Views)

THIS IS HORRIBLE!!! I THINK VERIZON WANTS ALL OF ITS LONG TERM CUSTOMERS TO SWITCH TO SOMETHING ELSE! Makes television watching anything but a pleasure. My elderly parents with sight issues are really struggling. THANKS VERIZON - AWFUL Customer satisfaction with this one!

123Highlight
Contributor
Contributor
Posts: 3
Registered: ‎10-13-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 617 of 1,199
(823 Views)

It's really awful. If something user-friendly and satisfactory isn't put in place soon - REALLY thinking of switching from Verizon. Maybe it's been too long. What customer market tested this before we were all confronted with this overly complex, non-readable, SLOW product?!

 

UGH!!!!

Southern2356
Nickel Contributor
Nickel Contributor
Posts: 28
Registered: ‎10-09-2020

Re: New Fios Guide

Message 618 of 1,199
(887 Views)

Just checked the "guide" to see if anyone at Verizon came to their senses yet...nope still horrible. 

123Highlight
Contributor
Contributor
Posts: 3
Registered: ‎10-13-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 619 of 1,199
(823 Views)

Fingers crossed. I actually took the time to set up this account, just to ask WHAT THEY WERE THINKING?!!!! Nothing was wrong with the previous version, and it worked! And we could read it. And easily change stations.  JUST BRING IT BACK!!!

deminicus
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎02-16-2012

New guide favorites bug

Message 620 of 1,199
(838 Views)

I noticed if I am filtering by favorites (1 or 2) and select the last channel on the bottom, the guide will have the top most channel selected when I hit the guide button again. It’s supposed to be on the channel I am on but it keep displaying as if I was watching the top most channel in my favs. Also the new guide is slow and annoying to move around in. 

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