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Service Currently Unavailable message

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Pappydsp
Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎08-12-2008

Service Currently Unavailable message

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I live in northern Delaware.  Recently, some of my HD channels have become "unavailable" to me.  I was able to receive all of the HD channels until about 3 days ago and then began noticing the "service currently unavailable" messages on some, but not all, of the HD channels.  Does anyone have a fix for this or know what's going on?  Thanks!
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HenryFarpolo
Bronze Contributor II
Bronze Contributor II
Posts: 152
Registered: ‎08-06-2008

Re: Service Currently Unavailable message

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As of this morning, the channel realignment took place for Northern Delaware. Look through your channel guide. Any of your prior channels will have a note showing where the new channel is located. You should have received a notice and the new guide. 

 

You can find a copy of your new lineup here;   http://www22.verizon.com/Content/FiOSTV/ 

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HenryFarpolo
Bronze Contributor II
Bronze Contributor II
Posts: 152
Registered: ‎08-06-2008

Re: Service Currently Unavailable message

Message 2 of 14
(10,932 Views)

As of this morning, the channel realignment took place for Northern Delaware. Look through your channel guide. Any of your prior channels will have a note showing where the new channel is located. You should have received a notice and the new guide. 

 

You can find a copy of your new lineup here;   http://www22.verizon.com/Content/FiOSTV/ 

matcarl
Gold Contributor V
Gold Contributor V
Posts: 1,426
Registered: ‎08-05-2008

Re: Service Currently Unavailable message

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What? That's not what he asked. You better call Verizon, maybe you are having a signal problem for that many stations to be giving you that message.
HenryFarpolo
Bronze Contributor II
Bronze Contributor II
Posts: 152
Registered: ‎08-06-2008

Re: Service Currently Unavailable message

Message 4 of 14
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matcarl said....What? That's not what he asked. 

 

I knew that c- I got in reading comprehension would come back and haunt me some day. :smileyhappy:  

Telcoguru
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Service Currently Unavailable message

Message 5 of 14
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Like Matcarl said you probably have an RF signal problem to that box. You will need Verizon Fios repair to check the signal levels with a Sunrise Meter.
Pappydsp
Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎08-12-2008

Re: Service Currently Unavailable message

Message 6 of 14
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Thanks to all of  you for your assistance.  My area is in the midst of a channel reallignment as you mentioned.  I'll wait until that is over with and if I still get the "Currently Unavailable" message, I'll call Verizon for support.
HenryFarpolo
Bronze Contributor II
Bronze Contributor II
Posts: 152
Registered: ‎08-06-2008

Re: Service Currently Unavailable message

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Let us know how it comes out.
te7508
Contributor
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Posts: 3
Registered: ‎09-09-2008

Re: Service Currently Unavailable message

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I had the same problem as the OP, but Verizon hasn't released the new channel guide.  Your link doesn't show the current listings.  I've figured out that the news networks (channel 80-90) are now in the 100 block, but I haven't the slightest idea where the HD channels are anymore.

 

Sorry, but Verizon = fail. 

Justin
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: Service Currently Unavailable message

Message 9 of 14
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te7508,

 

I don't know where you are located, but here is a link to all of the channel lineups by location (I think/hope it is a complete list): 

 

https://www98.verizon.com/content/fiostv/channel+lineup/channel+lineup.htm.

 

You need to scroll down quite a ways and you will see all of the lineups in the lower right part of the page. They are all PDFs. Hopefully you will find your area in the list, with the expected upgrade date if you have not gotten the new channels yet.

 

Justin
Verizon FiOS TV, Internet, and phone
Keller, TX

te7508
Contributor
Contributor
Posts: 3
Registered: ‎09-09-2008

Re: Service Currently Unavailable message

Message 10 of 14
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Certainly yes, I've been to that location several times today.  3 hours ago, it had incorrect information (e.g. CNN = 80, where it's now 100).

 

I just checked again one minute ago, and now the page produces nothing. (location = 19701 new castle county).

 

This is not a well managed rollout. 

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