Service deactivation and canceled but need to return box to avoid being charged
eventide1
Enthusiast - Level 1

I recently deactivated my service with verizon, because I was moving. I cancelled my service until the end of last month -  I was moving out on the July 29th. The representative told me it was good til the end of the month - and that all I needed to do was return the box back asap, which I did.

Then I get a bill for the month of July - "because my service wasn't offically turned off til the 6th"...Again, I had asked it be turned off end of month. - it's not my fault that it wasn't turned off when requested. I called Verizon and the representative not only refused to roll back the charges, but refused to let me speak with a manger. There is no way to escalate any issue whatsover.

Re: Service deactivation and canceled but need to return box to avoid being charged
ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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