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I am having this same issue, just started happening tonite, July 11th 2018. at least now that I know its happening to others it must be some kind of crappy update or something. its fine if I watch one channel and don't go into the guide or change the channel. but when I change the channel it reboots and the display reads 888888 or somethiing. I hope they fix this soon! god knows that verizon will never send an email or anything about the issue, so i guess we are on our own.
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Same here in NYC. Rebooting almost everytime I pull up the channel guide. It happen once several days ago, but tonight is happening almosty everytime I use the guide. I have to manually punch in the channel to change the channel. I already tried rebooting the STB, but still the same issue. Sounds like a long wait for an verizon agent, so I'll wait until tomorrow to see if there is still an issue and then call it in. Maybe its a defective STB, but sounds like a software issue.
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What model stbs? Legacy or quantum?
Another way to contact support is via twitter @verizonsupport
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The model STB I have is Motorola.
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Same here in Laurel, MD any time I try and navigate the guide. After the reboot I was able to set the channel by directly specifying the channel, then I tried to change the channel by again specifying the channel and the box went to reboot when I tried to display the Guide. Problem at my house and also across town at my freind’s. Sound like a system problem.
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Same problem for me. Started this evening. Triggered by navigating the menu
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At 11:00 pm Everything is working.
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so is this resolved for everyone now? I am not home right now and can't check..but I will check tonite.
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AND NO RESPONSE ON HERE FROM VERIZON! THAT'S BULL**bleep**!
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8:30 PM in NYC. Everything seems to be ok for now. Used the channel guide and jumped around and channel surfed for several minutes with no issues. Let's hope it stays that way.