I am having this same issue, just started happening tonite, July 11th 2018. at least now that I know its happening to others it must be some kind of crappy update or something. its fine if I watch one channel and don't go into the guide or change the channel. but when I change the channel it reboots and the display reads 888888 or somethiing. I hope they fix this soon! god knows that verizon will never send an email or anything about the issue, so i guess we are on our own.
Same here in NYC. Rebooting almost everytime I pull up the channel guide. It happen once several days ago, but tonight is happening almosty everytime I use the guide. I have to manually punch in the channel to change the channel. I already tried rebooting the STB, but still the same issue. Sounds like a long wait for an verizon agent, so I'll wait until tomorrow to see if there is still an issue and then call it in. Maybe its a defective STB, but sounds like a software issue.
What model stbs? Legacy or quantum?
Another way to contact support is via twitter @verizonsupport
Same here in Laurel, MD any time I try and navigate the guide. After the reboot I was able to set the channel by directly specifying the channel, then I tried to change the channel by again specifying the channel and the box went to reboot when I tried to display the Guide. Problem at my house and also across town at my freind’s. Sound like a system problem.
07-12-2018 05:33 PM - edited 07-12-2018 05:34 PM
8:30 PM in NYC. Everything seems to be ok for now. Used the channel guide and jumped around and channel surfed for several minutes with no issues. Let's hope it stays that way.