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Set-Top Box Rental Fee

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TDesio
Contributor
Contributor
Posts: 1
Registered: ‎05-19-2017

Set-Top Box Rental Fee

Message 1 of 15
(20,159 Views)

Good Day,

 

I am quite un-pleased with the way we are being robbed by Verizon for our set-top boxes. I know this post will not make any difference but I feel I needed to be herd. I have had fios now for over 4 years and I am very happy with the service however, I took another look at my bill and noticed I am still being charged $8.99 per month per box. That means I have already payed them over $400 per box. I feel that there should be a cap on the fee or offer the customer an option to buy the box. Either way, as I said I know that Verizon being such a big Monopoly does not care about what me (one person) says but I just felt I needed to write this.  I will however start looking into new TV options such as a Roku box, I also noticed that the on-demand feature is now ony giving like 4 episodes free then you have to pay to see older episodes. Un-real!! What has this company become??

 

Thank you for letting me vent.

14 REPLIES 14
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: Set-Top Box Rental Fee

Message 2 of 15
(20,099 Views)

Every provider works the same way.

there is a long thread under programming that discusses on demand


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Bobbo527
Gold Contributor I
Gold Contributor I
Posts: 752
Registered: ‎10-18-2010

Re: Set-Top Box Rental Fee

Message 3 of 15
(20,038 Views)

@TDesio wrote:

Good Day,

 

I am quite un-pleased with the way we are being robbed by Verizon for our set-top boxes. I know this post will not make any difference but I feel I needed to be herd. I have had fios now for over 4 years and I am very happy with the service however, I took another look at my bill and noticed I am still being charged $8.99 per month per box. That means I have already payed them over $400 per box. I feel that there should be a cap on the fee or offer the customer an option to buy the box. Either way, as I said I know that Verizon being such a big Monopoly does not care about what me (one person) says but I just felt I needed to write this.  I will however start looking into new TV options such as a Roku box, I also noticed that the on-demand feature is now ony giving like 4 episodes free then you have to pay to see older episodes. Un-real!! What has this company become??

 

Thank you for letting me vent.


It is not just Verizon, EVERY cable provider charges rental fees on their boxes. I think it is pathetic as well. The FCC had ruled that companies need to allow users to buy boxes but that was last year, pre-election. We know what direction they are heading in now so don't expect that to ever become reality. It's a revenue stream for big business they won't give up, and that is for ALL cable companies.

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: Set-Top Box Rental Fee

Message 4 of 15
(20,036 Views)

BTW, you do have purchase options for cable card compatible devices.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
KLuong
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎11-03-2017

Re: Set-Top Box Rental Fee

Message 5 of 15
(17,270 Views)

What are you talking about? Xfinity gives the set top box for free.

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: Set-Top Box Rental Fee

Message 6 of 15
(17,265 Views)

You are saying I can get unlimited boxes for free from Xfinity?

I find that hard to beleive.

Or that there isn't some outlet fee instead of a STB rental fee.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
jonjones
Platinum Contributor III
Platinum Contributor III
Posts: 5,320
Registered: ‎10-18-2016

Re: Set-Top Box Rental Fee

Message 7 of 15
(17,262 Views)

@CRobGauth wrote:

You are saying I can get unlimited boxes for free from Xfinity?

I find that hard to beleive.

Or that there isn't some outlet fee instead of a STB rental fee.


https://www.xfinity.com/learn/digital-cable-tv/x1/equipment

Seems to be accurate. However I read there are qualifiers. Link above.

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: Set-Top Box Rental Fee

Message 8 of 15
(17,260 Views)

So it looks like they have built the cost of a standard box into their price.

But DVR and extra boxes have a fee.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
jonjones
Platinum Contributor III
Platinum Contributor III
Posts: 5,320
Registered: ‎10-18-2016

Re: Set-Top Box Rental Fee

Message 9 of 15
(17,252 Views)

@CRobGauth wrote:

So it looks like they have built the cost of a standard box into their price.

But DVR and extra boxes have a fee.


Yep that is what they did. Charter in my area does the same with internet. A free modem but if you want one with WiFi then it will cost you.

and Charter has no free cable tv boxes.

KLuong
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎11-03-2017

Re: Set-Top Box Rental Fee

Message 10 of 15
(17,248 Views)

@CRobGauth wrote:

So it looks like they have built the cost of a standard box into their price.

But DVR and extra boxes have a fee.


When they say it's free that mean it's free. $0 add to the bill for rental fee. I don't really care if they factor it into their price as far as they make it straight.

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