set top box
carolynd11
Contributor - Level 1

I have original set top boxes.  Probably over 5 years old.  One of them is dead.  How do I get a new set top box? u

I dont get HD on any boxes because they are so old, would a tech come out to replace all my boxes. I am disabled and probably would not be able to do the change myself

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Re: set top box
Telcoguru
Master - Level 1

You could have Verizon replaced the dead STB or if you order VMS service they would replace all of the STBs it all depends on want you want.

Re: set top box
SinCara
Specialist - Level 2

@carolynd1 wrote:

I have original set top boxes.  Probably over 5 years old.  One of them is dead.  How do I get a new set top box? u

I dont get HD on any boxes because they are so old, would a tech come out to replace all my boxes. I am disabled and probably would not be able to do the change myself


You can have a tech come out and do it, however unless the equipment is failing to work which one of yours is a fee would apply for the tech service. Since one of yours is dead they should be able to send a tech out to replace any without a charge. You will have to call them to find out all of the details and scedule a tech visit.

In most cases when a box dies they send a new one out via UPS overnight and you send the old one back or if there's a fios store nearby you just go there and swap them out, but since you are disabled and those options might not be good ones for you I would call and request a tech.

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