WOFM, I'm having basically the same experience as you. I have only been using the new VMS1100 box for a few weeks and have experienced all of the delay and non-response issues. It started out just fine, but noticeably slower than my old box when it cam to changing channels and moving through the guide. After a couple of weeks, the Play of a recorded program started to take 20 seconds or more before itv started. I read the comments on the forum and did a reset of my box. That improved the Play, but hitting the Record button for a program in the guide still is virtually non-responsive and locks the guide onscreen for several minutes. My reset worked for about a day.
I've seen the comment that this forum is peer to peer, so Verizon does not take action on the complaints on here. That is a very poor approach to customer service, especially when the actual cutomer service contacts are NOT any help. They go through a script that is worse than Microsoft. Verizon should be monitoring this forum becasue a SERIOUS problem exists with their "new and improved" product, and it isn't being addressed.
I would advise ANYONE considering the Quantum TV service to wait until the product is out of the testing stage, which it is clearly NOT at this point in time. I will probably go back to the "old" equipment which worked and did what is was supposed to do. It is extremely frustrating when Verizon doesn't acknowledge the problem and is dragging its feet on a fix. I have received NO notice from them that there is an issue with a work-around or a fix in the works.
If there is ANYONE on this forum that has any factual information regarding the slow response of the new box, and the apparent degredation of response time over a period of time, PLEASE post the information.
