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Software updating every day

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epratt
Contributor
Contributor
Posts: 1
Registered: ‎12-18-2012

Software updating every day

Message 1 of 15
(4,556 Views)

The software updates each morning at 5:15 a.m. when I turn on the TV.  It does not update in the evening when I turn the TV back on.  It has just started doing this the past week.  Why?

14 REPLIES 14
lasagna
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 2,002
Registered: ‎05-27-2010

Re: Software updating every day

Message 2 of 15
(4,546 Views)

I've got this too ... just started within the last week.  While I definitely notice it overnight (first time I turn the TV on in the morning), I've also seen it in the evening after the STB has been off for a while.  Takes about a minute to sort itself out and "startup", then  all is well.  

 

I can't imagine that Verizon has been pushing this many software updates out to the box.

wraujr
Nickel Contributor
Nickel Contributor
Posts: 38
Registered: ‎12-18-2012

Re: Software updating every day

Message 3 of 15
(4,524 Views)

Same problem here.

My DVR is Moto QIP-7216 located in MD.

Started when Verizon pushed out their new software version 1.9.1. around Dec. 5th.

They fixed the "slow channel changing/first time delay problem" and replaced it with:

"Software Updating, Please Wait" problem that shows up once a day, every morning.

For me it has been EVERY morning since the new version was released.

Set-top reboots do not fix issue.  I too have a hard time beleiving they have released new software every day

for last 7 days.

Verizon moderators please take note and pass on to tech support.  This is not an isolated/one-user problem.

 

Note: If you add to this list please post your state and what model set top box to help Verizon narrow down the problem.

 

mejustme
Contributor
Contributor
Posts: 4
Registered: ‎12-12-2011

Re: Software updating every day

Message 4 of 15
(4,505 Views)

I am getting the same thing! EVERY DAY the software updates the first time the box is turned on and then somedays it updates later on too!!! I have 3 boxes and htis is getting RIDICULOUS!!! They NEED to get rid of the person with ADHD making the constant changes!!! I am thinking of just leaving the box ON all the time so it STOPS the updates!!! It is IMPOSSIBLE to go from one tv to the next and NOT miss something!!!

bob428
Copper Contributor
Copper Contributor
Posts: 24
Registered: ‎04-12-2012

Re: Software updating every day

Message 5 of 15
(4,488 Views)

Same here, keeps rebooting when it comes on.  It just started this week.

wraujr
Nickel Contributor
Nickel Contributor
Posts: 38
Registered: ‎12-18-2012

Re: Software updating every day

Message 6 of 15
(4,457 Views)

If you search for this thread from June 24th or so:

"Nightly Software Update since 1.9.1"

You will see that when 1.9.1 was rolled out in what appears to be the NY/NJ area, the same problem started.

Not clear from that thread if it was ever resolved.

I sincerely hope that Verizon didn't keep rolling this version out given the reported problems....

If they did, they are in serious need of competent managerial/technical help.

 

Instead of posting diatribes and rants, try posting useful info like your state and box model numbers.

 

Adam_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 115
Registered: ‎12-30-2010

Re: Software updating every day

Message 7 of 15
(4,404 Views)

Hi!

 

We're aware of this issue and we're working to resolve.  If you've been affected, you shouldn't be seeing this message for much longer at all.

 

-adam

wraujr
Nickel Contributor
Nickel Contributor
Posts: 38
Registered: ‎12-18-2012

Re: Software updating every day

Message 8 of 15
(4,400 Views)

Thanks for responding.  But with all due respect... please define "much longer"...

Are we saying 1 hour, 1 day, 1 week, 1 month, 1 year...??

Donnny
Contributor
Contributor
Posts: 2
Registered: ‎12-18-2012

Re: Software updating every day

Message 9 of 15
(4,376 Views)

Good to see I'm not the only one with this problem. I have the exact same problem.  Every morning you turn on the TV and DVR box it says updating software.  This started about 5 or 6 days ago around 12/13 or so.  So I get to sit there and watch that every morning.  Called the knuckle heads at verizon. As many of you know that always so much fun.  Hope you like waiting 30 minutes on hold just to talk to a person.  Then when you finally talk to a person and explain the problem they try and tell you nothing is wrong.  They need to fix this PROBLEM.

Donnny
Contributor
Contributor
Posts: 2
Registered: ‎12-18-2012

Re: Software updating every day

Message 10 of 15
(4,374 Views)

Maybe you should tell your tech support people that THERE IS A PROBLEM !!!!

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