Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu

Some recorded shows won't play back on 6416

Reply
goke313g
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎03-06-2010

Re: Some recorded shows won't play back on 6416

Message 31 of 84
(7,743 Views)

terrible coding going on in Verizon...tsk tsk

BadDVR
Contributor
Contributor
Posts: 1
Registered: ‎03-12-2010

Recorded shows won't play back on 7216

Message 32 of 84
(7,679 Views)

Release: 1.7.1
Build Number: 09.97
Data Object Version Number: 09.97
Platform ID: QIP-7216 P1

 

DVR is 70% full

 

The following program recorded but won't play:

Caprica: The Imperfections of Memory, Channel 680 | Syfy HD

Recorded 1 Hr on on Fri 3/12, 08:59 PM

 

Attempting to play the recorded program returns immediately to the current live program.

 

The DVR was set to record the series which it has been doing fine for a weeks.  I noticed in the recorded programs that the DVR recorded a bunch of episodes today that I had previously recorded, watched, and deleted - why is it recording old shows?  Other shows it recorded today that all play fine:

 

Caprica: There is Another Sky, Chanel 680 | Syfy HD

Recorded 1 Hr on Fri 3/12, 07:00 PM

 

Caprica: Gravedancing, Chanel 680 | Syfy HD

Recorded 59 Mins, 59 Secs on Fri 3/12, 06:00 PM

 

Caprica: Reins of a Waterfall, Chanel 680 | Syfy HD

Recorded 59 Mins, 59 Secs on Fri 3/12, 05:00 PM

 

Caprica: Rebirth, Chanel 680 | Syfy HD

Recorded 59 Mins, 59 Secs on Fri 3/12, 04:00 PM

 

There were no other programs scheduled for today.  Other series set to record (in priority order): Lost, Caprica, Flash Forward, Heroes, and V.  Looking in the series manager for next week it looks like the DVR is planning to record lots of episodes that had previously been recorded, watched, and deleted.

 

Personal expression of frustration: Thanks Verizon for recording shows I've already seen and not letting me watch the 1 show I really wanted.

 

 

t211flyer
Contributor
Contributor
Posts: 1
Registered: ‎03-12-2010

Re: Some recorded shows won't play back on 6416

Message 33 of 84
(7,676 Views)

Add me to the list.  I'm new to FIOS (installed 3/9), not new to DVR's.  This is upsetting, never had a problem with the DVR''s from the satellite company I just left.

 

Release: 1.7
Build Number: 09.83
Data Object Version Number: 09.83
Platform ID: QIP-7216 P1

 

DVR is 23% full

 

The following program recorded but won't play:

Caprica: The Imperfections of Memory, Channel 680 | Syfy HD

Recorded 1 Hr on on Fri 3/12, 08:59 PM

newtocable
Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎02-17-2009

Re: Some recorded shows won't play back on 6416

Message 34 of 84
(7,571 Views)

Anyone viewing or posting on this blog about this problem call Verzion FIOS tech support. After 3 calls myself, they claim the problem does not exist. That they have never heard of it.

 

CALL!!!!! CALL !!!!!!!!!  CALL !!!!!!!!!

 

Kent
Nickel Contributor
Nickel Contributor
Posts: 37
Registered: ‎01-21-2010

Re: Some recorded shows won't play back on 6416

Message 35 of 84
(7,420 Views)
It just happened to me again -- this time with a movie I recorded via my computer through the website interface. It seemed to tape, but each time I tried to play it, there was a black screen for a few seconds and then I was returned to live TV. Impossible to acccess the movie. Surely Verizon has got to be aware of this, no? Yet another software update has come and gone without a fix.
Suzanne7777
Bronze Contributor II
Bronze Contributor II
Posts: 106
Registered: ‎02-15-2009

Re: Some recorded shows won't play back on 6416

Message 36 of 84
(7,177 Views)

Wow--I thought it this problem had been fixed.  Then:

 

Location -- Tampa

Dateline

Channel 508

April 5, 2010

2:30 am

59 minutes

 

It definitely is the HD STB. It  hasn't happened at all on the old 2716 I still have in the bedroom.

 

Someone had a theory that it only happens with shows recording after another show.  In this case, that is not true.  It said the recording was 59 minutes, and when I deleted it, the hard drive went from 78% to 73%.  So the "recording" is taking up space, and reporting stats like it recorded, but would not play--just reverted to live programming.

 

This sucks.

 

Could someone please let the developers know?  They seem to always be the last to find out according to Verizon tech support.

 

 

 

bimmerfios
Contributor
Contributor
Posts: 2
Registered: ‎03-30-2010

Re: Some recorded shows won't play back on 6416

Message 37 of 84
(7,139 Views)

I am having the same problem...verizon tech please help!

SnoopDC123
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎02-05-2010

Re: Some recorded shows won't play back on 6416

Message 38 of 84
(7,010 Views)

I had my old 6416 swapped out roughly 2 months ago in hopes of curing this problem and the new box seemed to be immune to the issue until last night. One of my wife's recorded shows will not play. Each time you hit "Play" the screen goes blank and the box goes back to live tv.

 

Location -- Newton, MA

The Martha Stewart Show

Channel 508

April 6, 2010

10:00 am

59 minutes

Nozirev
Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎03-05-2010

Re: Some recorded shows won't play back on 6416

Message 39 of 84
(6,700 Views)

Happening to me too, my wife is sitting at the computer having to watch episodes of 24 on the Fox web site because the DVR recorded and won't play them back.

 

What's infuriating is that they have obviously made a corporate decision to sweep this under the rug and lie about it to customers until the problem can be quietly resolved. They won't respond to this thread, they are telling customers on the phone there is no problem, suggesting it is due to bad hard drives -- twisting and turning to avoid admitting they messed up and their software probably has a bug that has inconvenienced thousands of customers.

 

I'm starting to wonder why I put up with these Verizon DVRs with their weird quirks and software bugs. So many shows are available for streaming now, I can watch almost anything I want, when I want, without having to pay Verizon extra money every month for their DVR, or as I like to call it **bleep** Verizon Rubbish 😃

Lurker
Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎01-06-2010

Re: Some recorded shows won't play back on 6416

Message 40 of 84
(6,688 Views)

This has been a 5+ month problem, I'm probably losing 6 recordings a month, depends how much I record.

 

Can't get anywhere on the phone, NO ONE who works for Verizon responds in this thread!

 

It's a firmware problem so FIX IT!!!!

 

What else can we do but to cancel Fios?

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title