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STB Performance Issues

Posts: 1
Registered: ‎03-06-2018

STB Performance Issues

Message 1 of 3



Does anyone else's STB have horrible horrible performance? Every time I use VOD I experience the following:


1) Massive delays when trying to browse, search, or do anything. The user experience is horrible


2) Many shows just never make it to on demand, episodes are always missing


3) Show/Movie playback often "skips" or goes black


It seems the STB is just horrible all around. Is this normal?

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 8,010
Registered: ‎11-04-2008

Re: STB Performance Issues

Message 2 of 3

What model stb do you have?

Do you have internet issues as well?

If you have more than 1 stb, does it happen to all?

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Posts: 4
Registered: ‎11-27-2011

Re: STB Performance Issues

Message 3 of 3

I have at least one of the issues you spoke of, constant lags when browsing in On Demand. You push a direction button and nothing happens, so you push it again, nothing. All of a sudden after about 5 seconds you gets all the moves one after another  

My internet connection is fine ,it happens on all three boxes (2) Cisco CHS335HDC and (1) Cisco CHS335HDC.

Anyone have this problem? I have been dealing with this for quite some time  

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