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STB powed off and then stayed on "starting up..." forever when powed on again

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Steve Y. Liu
Contributor
Contributor
Posts: 2
Registered: ‎05-01-2009

STB powed off and then stayed on "starting up..." forever when powed on again

Message 1 of 3
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I got the FIOS package two days ago. I powered off my STB (7100) by accident today. When I turned the power on again, it froze on the logo screen which says "Starting up... One Moment Please". I tried to reset my router and reset my STB several times. But it didn't work. It has stayed on that logo picture for hours... Any idea what is going on?
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Steve Y. Liu
Contributor
Contributor
Posts: 2
Registered: ‎05-01-2009

Re: STB powed off and then stayed on "starting up..." forever when powed on again

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(20,778 Views)
The technician came yesterday and it turned out to be bad box... He gave me a new STB box and everything is fine now.

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philhu
Bronze Contributor II
Bronze Contributor II
Posts: 206
Registered: ‎11-21-2008

Re: STB powed off and then stayed on "starting up..." forever when powed on again

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(20,794 Views)

I did this yesterday.

 

I know this is stupid, but make sure your coax cable is plugged into the RF in, not the RF Out port on the STB.

 

I did this mistake and spent 2+ hours looking at it.

 

 

Steve Y. Liu
Contributor
Contributor
Posts: 2
Registered: ‎05-01-2009

Re: STB powed off and then stayed on "starting up..." forever when powed on again

Message 3 of 3
(20,779 Views)
The technician came yesterday and it turned out to be bad box... He gave me a new STB box and everything is fine now.
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