Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu

stuck in initial download in progress

Posts: 3
Registered: ‎07-13-2013

stuck in initial download in progress

Message 1 of 3

I have swapped my upstairs and basement tv.  I never had problems before but haven't used the basement tv in several months.  It seems to be stuck in the" Starting moment please initial download in progress ,it takes about a minute" except that it has been several hours.  Any suggestions?

Silver Contributor III
Silver Contributor III
Posts: 382
Registered: ‎10-23-2008

Re: stuck in initial download in progress

Message 2 of 3

The Initial Download in Progress screen appears to be the Interactive Media Guide (IMG) and its data being started and updated after an STB (Set Top Box) reset. But it should never take much more than a minute.


Did you swap your STBs or just the TVs? Was the box that is stuck working before the switch, or was it with the TV that has not been used in a while?


I would check all of your coaxial cable connections. Then I would reset the router. Then I would reset the STB. If you are using an HDMI connection to the TV, make sure that it is secure as well.


If the problem is still present, swap the STBs and see if the problem follows the box stays in the room. It could be a bad STB.

Find this post helpful, informative or just something you agree with? Click the red ‘thumbs-up’ button.
Did this post solve your problem? Click the green ‘Accept as Solution’ button.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: stuck in initial download in progress

Message 3 of 3

You might have to reset your router and in worse case your ONT. 

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title