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Too easy to accidentally add new TV package from remote!

Bronze Contributor I
Bronze Contributor I
Posts: 51
Registered: ‎06-22-2009

Too easy to accidentally add new TV package from remote!

Message 1 of 2

I happened to bring up on a sports channel that I do no subscribe to on FiOS TV the other day.  I got a screen offering to subscribe me, and I was curious to see what the package was (even though I had no interest in subscribing) so I pushed the OK button. The system was not responding and I'd been having problems with the remote, so I hit OK again a couple of times after several seconds of nothing happening. Eventually after maybe a minute I saw a bunch of stuff popping up on my screen and I believe that it said that I had subscribed to some package, which clearly I had not intended to do.


I just logged into the Verizon website and I do not see myself subscribed to any optional packages (I have Ultimate so it shows one sports package included). I never received an email saying I had subscribed to something. I don't want to be surprised when I get my next bill. What can I do to make sure I haven't really been subscribed to something I don't want?


As an aside, if I was able to accidentally subscribe to a package I don't want by pushing a SINGLE BUTTON a few times, what's to stop some 5 year old with the remote from doing the EXACT SAME THING??? It seems to me that a process that involves ordering something that costs money should AT MINIMUM require pushing two different buttons to show that you're reading instructions. What would a local consumer affairs report do with a story that showed how simple it was for said 5 year old to sign up for stuff without their parent's permission?  And shouldn't I receive an email as soon as the change is made? I got email the following day when I added an International data plan to my Verizon Wireless account.

Gold Contributor II
Gold Contributor II
Posts: 991
Registered: ‎11-06-2012

Re: Too easy to accidentally add new TV package from remote!

Message 2 of 2

Since you have the Ultimate package it's possible you subscribed to something that is included in that package, but still requires you to go through the subscription process.  There are a few like that.  If you did order something else, it should show up in a couple of days at most.


If you are concerned about children ordering something, setup a parental control/purchase PIN.  Then no one will be able to place an order without that PIN.


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