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Tv Service outage

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twingrls1
Contributor
Contributor
Posts: 1
Registered: ‎06-24-2015

Re: Tv Service outage

Message 41 of 61
(1,574 Views)

Same here in 22407.  Went out last night and still out this morning. 

GirlyMac
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Contributor
Posts: 1
Registered: ‎06-24-2015

Re: Tv Service outage

Message 42 of 61
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Out here in Stafford, 22556. Out at 2130 on the 23rd and still out at 0630 on the 24th. 60+ mins of hold time.

 

Does this happen often? I can still cancel, only had it a week.

 

Thanks!

13466
Contributor
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Posts: 3
Registered: ‎06-23-2015

Re: Tv Service outage

Message 43 of 61
(1,536 Views)

I can't get through to an agent but got a quick response on twitter.  They say it is a system wide outage, that they are looking to resolve it by 10:30PM tonight, and that there is nothing that can be done to resolve it before then on an individual basis even if someone waits on hold.  Seems inconsistent with what people are experiencing here but I thought I would pass it along.

bluezapfel
Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎01-18-2012

Re: Tv Service outage

Message 44 of 61
(1,514 Views)

Thanks for the update. It's so nice someone from Verizon doesn't monitor these "Verizon" support forums & provide an official update to what appears to be a huge outage


@13466 wrote:

I can't get through to an agent but got a quick response on twitter.  They say it is a system wide outage, that they are looking to resolve it by 10:30PM tonight, and that there is nothing that can be done to resolve it before then on an individual basis even if someone waits on hold.  Seems inconsistent with what people are experiencing here but I thought I would pass it along.


 

bonesteelm
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎08-25-2014

Re: Tv Service outage

Message 45 of 61
(1,486 Views)

Welp, my FiOS Quantum TV had returned when I went to bed last night around 11 p.m. EDT, but now my wife tells me the same 11010 error code is back this morning. Great.

EpicHokie
Contributor
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Posts: 2
Registered: ‎06-23-2015

Re: Tv Service outage

Message 46 of 61
(1,452 Views)

Just conducted an online chat with a Verizon Rep who stated that the outage is known and that the ETA on the service being returned is 10:45 AM this morning.

puzzlehead
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Contributor
Posts: 1
Registered: ‎06-24-2015

Re: Tv Service outage

Message 47 of 61
(1,407 Views)

Thank goodness. I hate having to resort to watching using their mobile app on a tablet.

kibrahimi
Contributor
Contributor
Posts: 1
Registered: ‎06-24-2015

Why is FIOS still down?

Message 48 of 61
(1,946 Views)
Does anyone know when it will be back up? I live in northern VA and it's been down since 8/9 PM EST.
johnjk
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Posts: 1
Registered: ‎06-24-2015

Re: Why is FIOS still down?

Message 49 of 61
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Verizon sent an FIOS update last night  (9:30 PM) that took down FIOS service in the Washington DC area. Service  will not be restore until, at least, 10:30 AM. That will be a 13 hour outage of TV service for DC. The outage seems to be the DC area. Apparently Verizon finds it easier to test changes with the community rather than internally. I managed to get a temporary fix this morning but Verizon sent another update that nullified that and will not provide it again

SteakGlutton
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Posts: 1
Registered: ‎06-24-2015

Re: Tv Service outage

Message 50 of 61
(1,936 Views)
Same in Bristow, 20136. After getting no answer from VZ phone support I was able to fix my service by unplugging all set top boxes, then only plugging in my main box. I used the 'my fios' app and in the 'support' menu I chose 'fix set top box' and ran through the screens/tests. My main box rebooted during one of the tests and service was restored.
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